Troubleshooting
Quantum DXi4700 Installation Guide
92
Troubleshooting
If you encounter problems while installing or configuring the DXi4700, see Table 1 for troubleshooting steps.
Table 1:
DXi4700 Installation Troubleshooting
Problem
Corrective Action
The system does not power on.
Make sure all power cords are connected to a grounded electrical
outlet and the power switches located on the back of the power
supplies are on.
You are unable to log on to the remote
management console using a laptop
connected to the DXi4700.
Make sure the laptop is connected to Ethernet port 1 on the
DXi4700 and that the network settings on the laptop are properly
configured (see
Accessing the Remote Management Console on
).
Make sure to wait at least 30 minutes after turning on the system
before attempting to log on.
Try a different Ethernet cable.
Try a different Ethernet cable.
The following message displays when you log
on to the remote management console:
There
are service tickets that require attention.
Click
OK
to display the
Service Tickets
page, or navigate to the
Alerts > Service Tickets
page. Click a ticket number to view
details about the service ticket. Perform any suggested steps
listed in the ticket details.
The
Home
page does not display the
expected total
Disk Capacity
.
Make sure the storage capacity license is installed (see
the Capacity License on page 74
).
