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form. When buying the appliance the warranty form must be filled and
signed both by seller and buyer. Keep the warranty form in a secure place.
In all instances shall be in force the applicable laws, regulations and other
legislation dealing with the rights and obligations of consumer, seller and
manufacturer, and their relationships related to purchased water heater, its
installation, use, servicing and maintenance.
Repairs may only be carried out by authorized service partners of
Q-termo, s.r.o.
It is necessary to observe all prevention principles when replacing the
anode and cleaning the naturally deposited scale. The manufacturer
recommends a preventive inspection of the anode rod after
approximately two years of operation of the heater. Inspection of the
water heater and possible replacement of the anode rod is not subject to
the provided guarantees and is covered by the owner of the heater.
To ensure the reliable functionality of the heaters in areas with very hard
water and high scale content, we recommend that the heaters be cleaned
and scale removed annually. The enamel glaze should only be wiped
with a dry cloth without using any hard objects. This type of service is not
subject to the provided guarantees, and may only be performed by a
qualified person.
In the case of water intake from a non-standard source (e.g. well water or
municipal connection in a neglected condition), the manufacturer
recommends the installation of a filter for solid particles and impurities.
This filter is best placed on the water inlet pipe to the building. This will
significantly extend the life of not only all electrical appliances that heat
water, but also the cartridge and seats of mixing taps.
The manufacturer recommends the installation of a small expansion
vessel for each water heater.
The enamel water heater is covered by a warranty period of 24 months
from the date of sale. The warranty period can be extended by 36
months, with the exception of electrical and mechanical parts. Extending
the warranty is subject to a service inspection before the standard 24-
month warranty period expires. The service inspection is not part of the
provided guarantees, and all costs associated with the maintenance of
the water heater, possibly the replacement of parts and the performance
of the service worker, are covered by the owner of the heater. The
subject of warranty and free replacement is not the replacement of the
anode rod. The service inspection must be performed by an authorized
service partner of Q-termo, s.r.o. and must be properly recorded in the
warranty card. The warranty period is not automatically extended in the
event of any service intervention during the standard warranty period. A
warranty period of 24 months is provided for all electrical components of
water heaters without the possibility of extension.
The warranty conditions and the complaint process must be
followed in accordance with the General Terms and Conditions and
the Complaint Procedure (RP) of Q-termo, s.r.o.
Warranty term is determined by seller and is in force only for the
geographical territory of the country.
Warranty is valid only if the appliance:
Is installed according to the requirements for installation and
operation.
Is used only as per designed purpose and in accordance with the
installation and operation manual.
Warranty consists of free of charge repair of all factory defects, which may
arise during the warranty term. Repair is performed by service specialists,
authorized by seller. Warranty is not valid for damages,
caused by:
Improper transportation
Improper storage
Improper usage
Parameters of water, different from the admissible norms for quality of
drinking water, and particularly if the composition of chlorides is more
than 250 mg/l; the electrical conductivity is less than 100 µS/cm and
pH is outside of 6,5-8 for water heaters with enameled water tanks; the
electrical conductivity is more than 200 µS/cm for water heaters with
water tanks made of chrome-nickel steel.
Supply voltage, different than the unit's rated voltage.
Damages due to freezing of water.
Elemental perils, disasters and other force majeure circumstances.
Non observance of the installation and operation manual.
In cases, when a non authorized person has tried to repair any kind of
a defect.
In the above cases the defect will be repaired against relative payment.
Warranty shall not apply to normal wear parts and components of the
device, parts that are being removed during normal use, lighting and signal
lamps and the like, changing the color of external surfaces, change of
shape, size and location of parts and components that are exposed to
impact and conditions that are not considered normal use.
ATTENTION: The warranty condition is the use of the original
included accessories (such as safety valve) and original spare parts.
Lost profits, tangible and intangible damages caused by temporary inability
to use the device during its prevention and repair shall not by covered by the
warranty.
COMPLIANCE WITH THE REQUIREMENTS OF THIS
INSTRUCTION MANUAL IS A PREREQUISITE FOR SAFE
OPERATION OF YOUR PURCHASED PRODUCT AND IS ONE OF
THE WARRANTY TERMSAND CONDITIONS.
IT IS ABSOLUTELY PROHIBITED TO THE USER OR ANY
AUTHORIZED BY HIM PERSON TO UNDERTAKE ANY CHANGES
IN THE PRODUCT DESIGN AND STRUCTURE. ANY FINDING OF
SUCH ACTIONS OR ATTEMPTS SHALL AUTOMATICALLY
RENDER VOID ALL WARRANTY LIABILITIES OF SELLER OR
PRODUCER.
IN CASE OF NECESSITY FOR SERVICE SEEK ONLY
MANUFACTURER AUTHORIZED SERVICE COMPANIES LISTED
IN THEANNEXED FORM.
THE MANUFA CT URER P RESERVED HIS RIGHT TO
STRUCTURAL CHANGES WITHOUT NOTICE WHERE SUCH
SHALL NOTAFFECT PRODUCT SAFETY.
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