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Chapter 7.
Troubleshooting
1.
The monitoring screen did not display.
Please check the following:
A.
Check if you have installed ActiveX when logging in the monitoring page. Set the
security level to “Medium” or lower in Internet Options of IE browser.
B.
Make sure VioStor is turned on and the network is correctly connected.
C.
The IP address of VioStor does not conflict with other devices in the same subnet.
D.
Check the IP address settings of VioStor and your computer. Make sure they are
in the same subnet.
2.
In the monitoring page, unable to view live video on one of the cameras.
Please check the following:
A.
The IP address, name, and password entered in the camera configuration page
are correct. You can use the Test function to verify the connection.
B.
When the PC and the network camera are in the same subnet, while VioStor is in
another one, you cannot view the monitoring screen from the PC. You can solve
the problems by the following methods:
Method 1: Enter the IP address of the network camera as the WAN IP in VioStor.
Method 2: Configure the router to allow internal access to the public IP address
and the mapped ports of the network cameras.
3.
Recording is not working properly.
A.
Make sure the hard disk tray is correctly locked in VioStor.
B.
When only one hard disk is installed, make sure the disk is installed in the tray of
hard disk 1. Hard disk 1 should be installed on top of hard disk 2.
C.
Check if the recording function is enabled in Camera Configuration page (the
function is enabled by default). Make sure the IP address, name, and password
are correct.
D.
If the above items are verified to work properly while the status LED blinks in
green, the hard disk(s) may be damaged or cannot be detected. Please turn off
the server and install a new hard disk.
Note: If you have updated the configurations of VioStor, recording will be stopped
temporarily and restart again shortly.
