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cos105000-2016-00 en
Problem
Solution
No connection via RS232
(wrong cable)
For connection to PC with h/p/cosmos software and most external devices
use the included RS 232 interface connection cable [cos00097010034].
No connection via RS232
(cable defect)
Check cable and plugs for defects.
Replace defective cable.
No connection via RS232
(wrong COM port)
Do not use COM 3 on the device
(see “connection of external devices”).
No connection via RS232
(wrong settings)
Choose correct interface protocol on device (“User Options” OP 20 or 21).
Choose correct interface protocol on periphery.
Check installation of peripheral software.
No connection via RS232
(blocked COM port)
Restart peripheral software.
Restart peripheral device.
Acceleration via external device too slow.
Check max. acceleration and deceleration level via RS232
(“User Options” OP 29).
Any other problem
unplug device, exclude reconnection, mark clearly and inform h/p/cosmos
service personnel via telephone and writing.
Error code
Acoustic code
(x = short beep,
o = long beep)
Error message
Action
E01
ooooo xoooo
Oil Help
See “lubrication”
E02
ooooo xxooo
Service Help
See “safety inspection”
E20
xxooo ooooo
Elev Help
Unplug device,
exclude reconnection and
contact
E21
xxooo xoooo
Incr Help
E30
xxxoo ooooo
Setup Help
E31
xxxoo xoooo
Setup Help
E32
xxxoo xxooo
Setup Help
E41
xxxxo xoooo
Setup Help
E50
xxxxx ooooo
FU Help
E51
xxxxx xoooo
FU Help
E52
xxxxx xxooo
FU Help
12.2 RS232 troubleshooting
12.3 Error messages
Following error messages may be displayed on the UserTerminal: