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42 

T

ROUBLESHOOTING

 

E Operating Manual with Troubleshooting Guide 

www.protecta.hu 

 

5.1.3  Error messages on the LCD screen 

If there is a fault while downloading a configuration to the device or updating the firmware, the 
device enters the emergency mode, which also means that it is unable to operate. The following 
error messages may appear on the LCD screen if the RDSP and CDSP major version numbers 
do not match, or unsuitable firmware have been loaded to the device (e.g. lower than the minimum 
required by the configuration). 

 

               

 

Figure 5-3 Error messages on the LCD screen  

If this happens, the web page of the device will be different (see Figure 5-

4), but the “report.zip” 

file  can  still  be  downloaded  by  using  the 

Get  report  file

  button  on  it.  This  file  is  important  for 

troubleshooting for the Protecta Support team, as it contains all necessary information about the 
device (firmvare versions, configuration file, all the logfiles, parameters, settings etc.). 

In these cases please contact Protecta Support on the web-based support system (Help Desk) 
here: http://buy.protecta.hu/support/ 

 

 

Содержание EuroProt+

Страница 1: ...PROTECTION AUTOMATION AND CONTROL FOR POWER INDUSTRY DOCUMENT ID PP 13 22030 VERSION 1 2 2020 08 14 BUDAPEST EuroProt Operating Manual with Troubleshooting Guide APPLICATION GUIDE ...

Страница 2: ...rotecta hu VERSION INFORMATION VERSION DATE MODIFICATION COMPILED BY 1 0 2020 02 18 First published version Zsarnai Erdős 1 1 2020 03 03 Internal Fault Relay operation description added Erdős 1 2 2020 08 14 Information about checking the hardware in the status log menu added Erdős ...

Страница 3: ...n 15 4 1 1 1 Using the RJ 45 connection 15 4 1 1 2 Using the EOB connection 16 4 1 1 3 Using fiber optic connections 16 4 1 2 Settings needed for the Ethernet connection 16 4 1 2 1 Connection to the device with fix IP address 16 4 1 2 2 Connection to the device with the embedded DHCP server 17 4 1 3 Using web browsers 18 4 2 Menu items in the web browser 19 4 2 1 Main panel 19 4 2 2 Parameters 20 ...

Страница 4: ...or messages on the LCD screen 42 5 1 4 Operation of the IFR Internal Fault Relay 43 5 2 Necessary data before contacting Protecta Support 44 5 2 1 Serial Number of the Device 44 5 2 2 Information about RDSP CDSP and configuration versions 45 5 2 3 Black and white display for S24 devices 46 5 3 Quick Troubleshooting 47 6 Appendix 49 ...

Страница 5: ...5 INTRODUCTION EuroProt Operating Manual with Troubleshooting Guide www protecta hu USED SYMBOLS Additional information Useful information for settings Important part for proper usage ...

Страница 6: ... These documents are available on line on the Protecta website by selecting the desired product 2 2 Fast startup The CPU module of the device is equipped with two processors one for performing the application functions RDSP the other one for processing the communication tasks CDSP After powering up the device the RDSP processor starts up with the previously saved configuration and parameters Gener...

Страница 7: ...actions Status LED 1 pc Three color 3mm circular LED Green normal device operation Yellow device is in warning state Red device is in alarm state Touch buttons 4 pcs Capacitive touch buttons On Off Operation Change Screen LED acknowledgement see Chapter 3 2 for details Buzzer Audible touch button pressure feedback Changeable LED description label Describes user LED functionality 3 5 or optional 5 ...

Страница 8: ...p All EOB topics in this manual are referring to EOB2 3 2 Using the touch buttons The main screen of the local LCD together with the red marked Change screen button and the Operation buttons is shown in the picture below Figure 3 2 The main screen Change screen button This hardware button changes the currently displayed screen for the subsequent one The available screens and the order in which the...

Страница 9: ...efine certain functions on customer defined windows For example the user can set up these buttons to turn on off a circuit breaker or increment decrement the position of the tap changer of a transformer For more information please refer to the User defined Custom screen section LED reset button This button resets all the user LEDs The user may configure other means for this button as well by progr...

Страница 10: ... of parameters and system settings If limitation by password protection at operation is needed the password application can be set via web interface In this case the icon changes only if the correct password is entered Figure 3 4 Changing the lock icon Default secondary languages optional If available the user can change the language of the device by pressing the corresponding flag With this the l...

Страница 11: ...ormation on main screen 3 3 2 The parameters menu In this screen the user can view set and edit certain parameters within the device The user can also choose which parameter set the device should use this is done with the Activate button The currently active parameter set has a red box around it first set in the picture below In order to edit or activate a parameter set touch its name first to sel...

Страница 12: ... immediately taken to the function blocks Normally the various function blocks appear in blue In case someone has changed a certain value within a given function block the name of the function block in this menu item will turn red to notify the user Within function blocks the values of the parameters are normally green but if they have been modified they will also turn red As an example change the...

Страница 13: ... the help of the EuroCAP software The operation buttons can also be set up to perform certain functions An example can be seen using a Single Line Diagram on the following page Let us say there is a network that is shown below and we have set up the required operational buttons to function as on off To switch on the busbar disconnector Q1 touch the icon of Q1 on the touchscreen this will highlight...

Страница 14: ...sconnector This screen is being updated continuously a change in any sort of state or any parameter that is set up to be measured will be shown and updated accordingly If there is an error with the operation e g block by interlocking the device will notify the user with anodther another panel popping up with the reason of the error ...

Страница 15: ...net Redundant Station Bus which can be o 100Base FX Ethernet or o 10 100Base T port via RJ 45 only one can be active of these two Process bus 100Base FX Ethernet The different HMI and CPU types are utilizing different ports Further information about the available ports and the applied interfaces on various HMI and CPU types can be found in the Hardware description document The embedded web server ...

Страница 16: ...s extremely important to set up the network before accessing the device To connect the device to a station or corporate network contact the system administrator for available IP address gateway address net mask DNS and NTP server addresses The user can also connect directly to the device via Ethernet protocol In the following guidance we assume that the user connects directly to the device via com...

Страница 17: ...e enabled in System settings menu Station bus settings submenu Do not use the DHCP server function when another DHCP server is already in use on the network If this type of connection needs to be used only through the front panel connector then the Front only setting has to be chosen for this parameter Figure 4 2 Enabling DHCP server for front panel control If the DHCP server of the device is used...

Страница 18: ...ust check if the browser is accessing the device via proxy server If there is a proxy server in the network the system administrator shall be contacted in order to get access If this is clarified the user can type the IP address of the device into the browser s address bar The IP address can be read on the main screen of the local LCD see Figure 3 2 After that the usual procedures of web browsing ...

Страница 19: ...can change the station and device names from this panel by typing in the new values and clicking on the Rename button IEC61850 IED name is only for display here but can be edited in the EuroCAP tool if needed Information part There are two fields for measuring device operating time Uptime field displays the time elapsed from the last power on of the device Device lifetime field value equals the nu...

Страница 20: ...ming from the configuration of the device Second column displays the current values of the selected parameter set stored in the device The parameter set can be chosen from the combo box of the main menu see Figure 4 6 Changing the parameter set here doesn t mean activating it only loading to the fields You can find more information on activation in this chapter later Third column is used for enter...

Страница 21: ...changed to 99 99 or 99 98 or 99 9 or 99 or 100 01 or 100 02 or 100 1 or 101 and so on The value cannot go below 1 00 or above 1000 00 since that would be out of range As another example if the same parameter had a step value of 5 then we could only change the default value of 100 to 95 or 105 and so on Figure 4 6 Main menu view with and without multiple parameter sets Modified parameter values can...

Страница 22: ... enables to activate the parameter set that in line with the button so the device will use the values from that specific set This button only appears if there is more than one parameter set and there are no other specified conditions in the configuration for activating the parameter set The active parameter set s name will be displayed in green Note that activating a parameter set doesn t load the...

Страница 23: ...is licensed all the other protocols are available by default The GOOSE repeat rate combo box can be used for adjusting T0 time of the Generic Object Oriented Substation Event messages Serial communication Only one protocol can be selected for serial communication purposes physical parameters can be set in this field Note that serial communication needs appropriate CPU card Time synchronization The...

Страница 24: ...ted in every second All data on this page is read only therefore they cannot be modified In case there is a counter on the page there will be a button next to it which will reset it Figure 4 10 On line sheet Binary data are displayed as checkbox enumerated data will be presented as text information If user has HTML5 compatible Internet browser certain analogue measurements will be drawn as vectors...

Страница 25: ...erased If the mouse cursor hangs over a function block name for a short time all event lines that belong to the same function block will be highlighted Also if the cursor is over an event channel name all events with the same text will be highlighted Figure 4 11 The Event page is not refreshed automatically the user can refresh it by clicking on the Refresh button Erasing all events and exporting ...

Страница 26: ...de there is a floating panel with buttons to control the behavior of the display Buttons with plus and minus sign used for adjusting the horizontal zoom of the picture Clicking on the 1 1 button resets the view to the default horizontal size Scale mode is a toggle button to change the way of the analogue channel drawing By default it is drawn using a common vertical scale calculated from all avail...

Страница 27: ...OTE OPERATION VIA WEB BROWSER EuroProt Operating Manual with Troubleshooting Guide www protecta hu Figure 4 13 The disturbance record preview analogue channels Figure 4 14 Disturbance record s binary channels ...

Страница 28: ...evice may contain function blocks with controllable objects whose commands appear on this page Figure 4 15 A command can be issued by clicking the appropriate button on the field of the function A confirmation dialog will ask the user to confirm the command Figure 4 16 Figure 4 15 Command sheet Figure 4 16 Confirmation dialog ...

Страница 29: ...rated not generated not generated Reporting to client yes no reporting flagged as test flagged as test no reporting Control services from client accepted rejected accepted accepted rejected Functional process related data visible visible visible visible not visible 4 2 8 Network protectionHood This panel shows devices that are located on the same network as the device Compatible devices are identi...

Страница 30: ...The user can upload any type of documents and files which will be saved on the device and will be accessible for later use There is an 8 MB limit available single file size maximum is 2MB Figure 4 18 User documentation 4 2 10 Advanced This menu item displays a submenu of other options available A password can be set to allow access to these menu items 4 2 10 1 Password manager Figure 4 19 Password...

Страница 31: ...rmation is as follows In the Cards field Figure 4 21 it is shown how the hardware of the device matches the hardware layout defined in its configuration created in EuroCAP Rack Designer In case of any mismatch the device stops operating and goes to Error mode Status LED turns red This field provides more detailed information about the hardware There are three rules for matching the configured and ...

Страница 32: ...n the time sync part of system settings page and there is no synchronization message received For more information please refer to the Troubleshooting guide Figure 4 24 Warnings and Errors In case of any error it is recommended to generate a report file Figure 4 25 using the button in the Backup Report field and send it to the support team The file has zip extension and includes event log paramete...

Страница 33: ...ternal switch are displayed in the Ethernet links field Figure 4 27 Figure 4 27 Ethernet link info The memory info field Device housekeeping in Figure 4 28 provides information about the CDSP resources Figure 4 28 Memory info The Time synchronization field Figure 4 29 shows information about time synchronization supervision If no external source is available the PC operating system time can be set...

Страница 34: ...e Status LED of the device is yellow Caution the device is still fully functional in this mode meaning that it can still generate trip signals Figure 4 30 Input simulator mode Direct control of the output contacts prior to use this function the device should be switched to Test Blocked mode in the command menu In this operation mode all functions of the device are blocked i e protections measureme...

Страница 35: ...tion about the latest firmware updates can be found on the Protecta website in the release and revision history login required If new firmware update is needed please contact Protecta support team All digital outputs relay contacts trip contacts must be disconnected from the protected object s before commencing firmware update Caution Never load an older version of the firmware to the device Firmw...

Страница 36: ... error messages which can be seen in the advanced menu status log submenu in the Warnings and Errors field In some cases the warning error message can also be seen on the local display of the device 5 1 1 Warning messages in the web browser In case of warnings the status LED turns usually yellow exceptions are shown in the table below and a yellow triangle appears on the web page below the menu li...

Страница 37: ...lWarn AD converter failure on an analogue input module The faulty module can be determined from the RDSP log which can be opened in the advanced menu status log submenu LOG files field Suspected HW error Table 5 2 CDSP warning messages WARNING MESSAGE CDSP EXPLANATION 0x0001 System System level warning e g Parallel DRL message version discrepancy 0x0002 Config Configuration inconsistency or struct...

Страница 38: ...ration but no frequency source is configured 0x0010 modeNotOn The mode of device according to IEC 61850 is not ON It can be switched on in the commands menu common field 0x0020 userUKE The External Warning binary status input signal of the Common function block is TRUE This is defined by the user in the graphical logic editor Possible reasons are status feedback failure VT MCB failure etc 0x0040 m...

Страница 39: ...e device has not restarted automatically after a configuration or firmware download Repeat the download procedure 0x0040 singleModuleADErr Double AD control failure One analogue input module is affected which can be determined from the RDSP log based on the card serial number 0x0080 multiModuleADErr Double AD control failure Multiple analogue input modules are affected which can be determined from...

Страница 40: ...h between the detected and configured modules More details can be found in the advanced menu under status log submenu in the cards field 0x0020 failed2LoadVars Reloading the configuration will rectify the problem if there is no HW error 0x0080 failedNonvolVarFormat Suspected HW error 0x0200 noValidPSCard Unable to detect Power Supply module Possible failure of the power supply module CPU or backpl...

Страница 41: ...ncy or hardware error possible Table 5 7 Hardware Init error messages ERROR MESSAGE HW INIT EXPLANATION 0x0004 FRAMError FRAM failure indicating CPU HW error 0x0008 extRTCError Real Time Clock reset generator failure indicating CPU HW error 0x0010 sramError SRAM test failed at power up indicating CPU HW error 0x0020 codeFlashError Flash IC no 13 failed on the CPU module indicating CPU HW error 0x0...

Страница 42: ...mware have been loaded to the device e g lower than the minimum required by the configuration Figure 5 3 Error messages on the LCD screen If this happens the web page of the device will be different see Figure 5 4 but the report zip file can still be downloaded by using the Get report file button on it This file is important for troubleshooting for the Protecta Support team as it contains all nece...

Страница 43: ... in emergency mode 5 1 4 Operation of the IFR Internal Fault Relay The relay operates in the following three occasions The device is switched off or it is starting up while the Status LED is red Errors red Status LED The ExtWarning input of the Common function block is active user defined warning In any other case normal operation or other non user defined warnings that cause a yellow status LED t...

Страница 44: ...of the device RDSP version CDSP version Configuration name and date 5 2 1 Serial Number of the Device It can be found on the Device Nameplate which is located on the upper half of the right of the device close to the backplane Figure 5 5 The device name plate There are cases when the physical Nameplate cannot be accessed because of the location of the device In these cases connect to the IED on it...

Страница 45: ...on versions can be shown on the device touch screen main menu by touching either of the information I icons Figure 5 7 RDSP CDSP and configuration information on the LCD If the local screen cannot be accessed the web page can also be used to obtain the version information in the advanced menu update manager submenu Figure 5 8 RDSP CDSP and configuration information on the web ...

Страница 46: ...isplay for S24 devices S24 devices with b w display have different main screen than the others Here all necessary information keeps rolling on the screen so they can be read easily The web browser interface is the same as described in the previous section Figure 5 9 Front panel of an S24 device with B W display ...

Страница 47: ...D display failure b In cases of CDSP version lower than 2 8 13 912 it is possible that the LCD screen freezed In case of reason b a CDSP firmware upgrade will fix the issue Green Works but the time shown is wrong Working No time synchronization signal is received or it is received irregularly This way the time can go out of sync Use the Set device time button on the web page located in the advance...

Страница 48: ...an be seen 0x0020 User warning Check the configuration of the device using the EuroCAP tool Look for the Common function block in the graphic editor and see what kind of signal is connected to the ExtWarning input The most common signals may be switchgear status signal errors or VT fuse errors etc Red Working Do not react on touch a a HW module is faulty b the actual HW configuration is different ...

Страница 49: ...49 APPENDIX EuroProt Operating Manual with Troubleshooting Guide www protecta hu 6 Appendix ...

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