44
T
ROUBLESHOOTING
E Operating Manual with Troubleshooting Guide
www.protecta.hu
5.2 Necessary data before contacting Protecta Support
Sending the report.zip file is the preferred method in order to provide all important information to
the support team. If the file cannot be downloaded for some reasons, the data below have to be
provided when contacting us, so the device can be identified quickly:
•
Serial No. of the device
•
RDSP version
•
CDSP version
•
Configuration name and date
5.2.1 Serial Number of the Device
It can be found on the Device Nameplate which is located on the upper half of the right of the
device, close to the backplane.
Figure 5-5 The device name plate
There are cases when the physical Nameplate cannot be accessed because of the location of the
device. In these cases, connect to the IED on its Service Port, and open its web page. Here the
serial number can be found on the virtual nameplate located in the advanced menu status/log
submenu in the device nameplate field.
Figure 5-6 The device virtual name plate
