32
R
EMOTE OPERATION VIA
WEB BROWSER
E Operating Manual with Troubleshooting Guide
www.protecta.hu
Figure 4-21 Card info field
Device nameplate
(Figure 4-22) contains product information and basic data of the device.
Figure 4-22 Device nameplate
In
LOG files
field (Figure 4-23) internal information about the specific part of the device (RDSP,
system, LCD, etc.) can be found.
Figure 4-23 LOG files field
Serious errors (red status LED) and warnings (yellow status LED) are listed in the
Warnings and
Errors
field (Figure 4-24). In the example below, time synchronization error is generated when its
check box is ticked on the time sync. part of system settings page and there is no synchronization
message received. For more information please refer to the
Figure 4-24 Warnings and Errors
In case of any error, it is recommended to generate a report file (Figure 4-25) using the button in
the
Backup/Report
. The file has .zip extension and includes
event log, parameter settings, configuration data and RDSP firmware for the actual device.
However, it does not include disturbance records. Oscillographic fault records can be downloaded
as shown on Figure 4-12.
Make sure to check the size of the downloaded report.zip file: it should be above 10 kB. If it is
below this, try to download it again with a different or an updated browser.
Figure 4-25 Button for getting the report.zip file
