FastTrak TX2000™ Series User Manual
49
Troubleshooting & Tips
This section is used to assist with troubleshooting conflicts and FastTrak TX2000 installation
problems. Also refer to the “README.TXT” file on the FastTrak TX2000 driver and utility
diskette for more recent information as well as the
PromiseOnline
TM
services listed in
Appendix A.
The section is divided into the following categories: Motherboard Issues, System CMOS Issues,
Drive Errors, Operating System Errors, and Audio/Video Editing Tips.
Motherboard Issues
Freeing additional IRQ resources
Since the Promise card supports PCI Interrupt sharing, it is possible to use IRQs already
assigned to another PCI card. Interrupt Sharing is not supported with onboard IDE controllers. If
the onboard IDE controller(s) are not used, you may disable the controllers to free IRQ 14
and/or 15.
Configuring PCI IRQ resources
Setting the IRQ for a particular PCI slot will be different depending on the motherboard BIOS.
This setting is usually made in the PCI Configuration and/or Plug and Play (PnP) section of the
motherboard BIOS setup. There are three common methods that motherboard BIOS’s handle
assignment of IRQs to PCI slots:
1.
Specifically assigning an IRQ to a particular slot - You can tell the motherboard to use IRQ
10 for PCI slot 1, IRQ 11 for PCI slot 2, etc.
2. Listing which IRQs are available to be assigned to the PCI slots - This BIOS has an option
where you specify “1st Available IRQ”, “2nd Available IRQ”, etc. The BIOS then scans the
PCI slots for PCI cards and assigns these IRQs in the order that it finds the PCI cards.
3. Excluding an IRQ from being used by a PCI slot - If you have an ISA card that is using an
IRQ, change the setting for this particular IRQ from “Available” to “used by ISA card” so
that the motherboard will not assign this IRQ to a PCI slot.
Consult your motherboard manual for information that is specific to your motherboard.
System locks up during bootup or when Windows starts
There may be a possible IRQ conflict with an ISA card. Identify what IRQs are used by ISA
cards, enter the Mainboard PCI Setup, and reserve the IRQ for use with ISA. PCI slots cannot
share IRQs with ISA cards.
Miscellaneous problems such as the FastTrak TX2000 BIOS not appearing during boot,
the FastTrak TX2000 driver not loading, or slow data transfer rates
Move the FastTrak TX2000 to a different PCI slot.
Intermittent data problems
Overclocking the PCI bus may cause the system to hang or data corruption. If you experience
either of these problems, and are overclocking the PCI bus, set the PCI bus back to its normal
setting to see if this is causing the errors.
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