FastTrak TX2000™ Series User Manual
50
System CMOS Issues
Set Mainboard CMOS Boot sequence to boot to FastTrak TX2000
On some Mainboard BIOS, it is necessary to set the Boot sequence to “SCSI, A:, C:” since the
Promise card is identified as a SCSI card.
Mainboard CMOS displays C: or D: drive failure during startup
See Drive-Related Errors section.
Using an Onboard IDE Card with FastTrak TX2000
If an onboard IDE controller is installed with hard disks, enable support in the Mainboard
Standard CMOS Setup for the drives. Note that the onboard IDE hard drives will then be the
bootable hard disk unless the system BIOS has a boot sequence setting with the option to
specify booting to a different device.
Drive-Related Errors
Critical Array Status Error Reported during Boot
If a critical status error message appears on the FastTrak TX2000 BIOS startup screen for a
mirrored array (see below), there is a drive in the array that has failed or is not responding.
FastTrak TX2000 will identify the failed drive by channel number and Master/Slave designation
(if 2 drives exist on the same cable). The mirrored array has lost its fault tolerance, but will still
perform normal drive reads and writes.
Operation aborted because FastBuild encountered an error as
follows:
Location: Channel 2 - Master Drive
Array Status: Critical
Please retry using Promise Array Management utility to recover all
data. Reboot the system by pressing the ENTER key.
Try powering the system off and on to reset the drive. Also confirm that cables are properly
attached and the drive is receiving power. If the drive still appears to have failed, refer to the
“Rebuilding an Array” option in the Promise Array Management (PAM) utility as detailed in the
PAM User Manual.
Drive cannot be formed into an array
Drives must support Ultra DMA or Multi-word DMA and be free of media defects to be added
into an array. Promise recommends using new identical drives for each array. Re-secure data
and power cabling while checking for proper alignment. Typically, Pin 1 of the drive is closest to
the power connector.
Possible Master/Slave problems
Master/slave problems may exist between two ATA or IDE drives of different brands attached to
a single cable. For both compatibility and better performance, choose drives of the same
model/brand and install them on separate cables. Refer to the Drive Setup by Connector table
(see page 7) for more recommended drive placements.
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