Troubleshooting
23
No Blue AC Power LED or Charge Mode LEDs
Check for loss of AC power at the 120 VAC outlet. Confirm GFCI (Ground Fault Circuit Interrupter)
has not tripped. Check with a meter or 120 VAC test light that AC power is present at the end of
your extension cord. Reset AC power if it was not present. Confirm all charger cables are installed
with the correct polarity connections at each battery and that all connections are clean and tight.
Wait 15 seconds while unit completes its analyze mode. If AC power is present and all connections
are correct and LEDs do not illuminate, contact ProMariner ProMar1 DS Factory Service at 1-800-
824-0524 from 8:30 am to 5pm Eastern Time. If your ProMar1 DS Series is within the warranty
period of 3 years from the date of purchase, you can go to www.promariner.com where you will
find our customer care return form and instructions.
Red Battery Bank Trouble Status LED is ON.
Identify the battery bank LED that is lit, remove AC power and check the battery bank indicated i.e 1, 2, or 3
(model specific). The LED indicates there is a fault present. Listed below are typical faults and what can be done
to clear the red battery bank trouble status indicator (reapply AC power after making any corrections):
Poor battery connections
- Make sure all connections are tight and clean
Blown DC cable fuse
- Make sure all fuses are good with a digital ohm meter or continuity
tester and visually inspect the ProMar1 DS Series's DC battery cables to insure they have not
been compromised or shorted in any way.
Reverse polarity
- Make sure all wiring connections are color coded and connected
properly and that each bank cable goes to one 12V battery where (+) = red and (-) = black.
Battery too low to charge
- with a digital voltmeter make sure the battery is over 4.0 VDC
(if not have your battery charged out of the boat and have it load tested by your local
battery dealer to insure it is safe to charge and that the battery is capable of holding a charge).
High battery voltage
- Check to make sure one bank lead was not spread across 2 batteries
connected in series for 24 VDC. If so correct by wiring to the diagrams on pages 14-20.
Battery(s) not charging, Blue AC Power LED, RED Charging LED is ON
Confirm all charger cables are installed with the correct polarity connections at each battery, and
that all connections are clean and tight. Confirm that there are no bank trouble status LED indicators
on. With the charger on, read DC voltage at each battery. If any of the readings are less than
12.8 VDC proceed with the following:
A. Disconnect AC power at the 120 VAC outlet.
B. Go to pages 14-20 of this manual and confirm your ProMar1 DS Series model charger
is connected correctly as illustrated in the installation drawings.
C. Upon completing B above; plug your charger into AC power and observe the LED display.
Charger should be in the charging mode (charge mode indicator should be red). After
completing a full charge cycle, 10-12 hours or more for deeply discharged or completely
dead batteries, the green Auto Maintain LED will illuminate in addition to the blue AC Power LED.
Note: If a Digital Volt Meter (DVM) is available to you, instead of waiting to complete a full charge cycle, you can simply use a DVM
and take DC voltage measurements across each 12 volt battery. As long as the voltage continues to increase while the red charging
LED is on, this will serve as a confirmation that the charger is properly connected and is properly charging.
Troubleshooting
Warranty
24
ProMar1 DS Marine Battery Charger Warranty
We are committed to customer satisfaction and value your business. If at any time during the
warranty period you experience a problem with your new ProMar1 DS Marine Battery Charger,
simply call us at 1-800-824-0524 between 8:30am-5pm (EST) Monday through Friday, for technical
support or email [email protected]
WARRANTY CARD CAN BE REGISTERED AT WWW.PROMARINER.COM
or the warranty card included in this manual can be completed and sent to ProMariner by mail.
PROMARINER PROMAR1 DS ON-BOARD MARINE BATTERY CHARGER
LIMITED THREE-YEAR FACTORY WARRANTY
Each ProMar1 DS Marine Battery Charger model is guaranteed against defects in material and
workmanship to the original consumer in normal use for 3 years from the date of purchase. ProMariner
will at it's discretion repair or replace free of charge any defects in material or workmanship.
The following conditions apply:
• Warranty and repair adjustment calculated from manufacture date if not
registered or proof of purchase within two weeks of sale.
• Warranty void if unauthorized repairs attempted.
• Deep water damage not covered under warranty
• Customer is responsible for shipping return unit to the ProMariner
factory service center listed below.
• Cosmetic repairs are done at the owner
’s request and expense.
Purchase or other acceptance of the product shall be on the condition and agreement that
ProMariner SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY
KIND. (Some states do not allow the exclusion or limitation of incidental or consequential damages,
so the above limitations may not apply to you.) This warranty is made in lieu of all other obligations
or liabilities on the part of ProMariner. ProMariner neither assumes nor authorizes any person for
any obligation or liability in connection with the sale of this product.
To make a claim under warranty, go to www.promariner.com and click on the resources tab and
follow the instructions making sure to identify the product and the problem. If you can not use our
online warranty claim registration, please feel free to call the ProMariner factory service center
at the toll free number listed below. ProMariner will make its best effort to repair or replace the
product, if found defective within the terms of the warranty, within 30 days after return of the
product to the company. ProMariner will ship the repaired or replaced product back to the purchaser.
This warranty gives you specific legal rights, and you may also have other rights, which vary from
state to state or province to province. This warranty is in lieu of all others expressed or implied.
ProMariner
Factory Service Center & Technical Support
15 Dartmouth Drive, STE 101
Auburn, NH 03032.
USA TOLL FREE: 1-800-824-0524
Tel: (603) 433-4440 / Fax: (603) 433-4442
Visit us on the web at: www.promariner.com
