CUSTOMER SERVICE
TECHNICAL SUPPORT
Available 7:30 am – 4:30pm PST
Phone (714) 668-9988
Email: [email protected]
Web: www.pro-lite.com
LIMITED WARRANTY
PRO-LITE INC. Warranty to the original consumer that each of its PRO-LITE products and all components therein contained will be free from defects
in materials and/or workmanship for three years from the date of purchase except those items specified herein under. Any warranty hereunder is
extended only to the original consumer purchaser and is not assignable.
Length of Warranty and Coverage
Warranty period will be determined from the date of purchase as indicated by the date on Pro-Lite invoice and will be covered as follows:
LED Lamps: 3 Years
LED Drivers: 3 Years
LED CPU Board: 3 Years
Wireless Receiver: 3 Years
Power Supply: 3 Years (optimal)
Remote Control: 1 Year
Warranty Conditions
In the event of malfunction or other indication of failure attributable directly to faulty workmanship and/ or material, PRO-LITE INC. will at its option,
repair or replace said products or components to whatever extent it shall deem necessary to restore said product to proper operating condition,
provided the original purchaser can provide an original dated receipt of purchase. During the three years after the date of purchase or specifically
specified above, all in house labor and materials will be provided without charge. There shall be no warranty for either parts or labor after the
expiration of the three years from the date of purchase. PRO-LITE INC. does not warranty remote control, bulbs in combivision of fluorescent board
products.
Units must be returned postage prepaid. It is recommended that the unit be insured when shipped. Units returned for which a Warranty Registration
Card has not been submitted or out-of-warranty units returned will be repaired or replaced (at the option of PRO-LITE INC.) and the customer will be
charged for parts and labor.
The customer shall be solely responsible for failure of any PRO-LITE INC. product or component thereof, resulting from accident, abuser
misapplication of the product, and PRO-LITE INC. assume no liability as a consequence of such events under the terms of the Warranty.
Incidental and consequential damages caused by malfunctions, defect, or otherwise and with respect to breach of any express or implied warranty,
are not the responsibility of PRO-LITE INC. and to the extent permitted by law are hereby excluded both for property and, to the extent, of
unconscionable, for personal injury damage. (Some states do not allow the exclusion or limitations of incidental or consequential damages, so the
above may not apply to you.)
State Law Exceptions
This Warranty gives you specific legal rights and you also have other rights that vary from state to state.
This Warranty is in lieu of all other express warranties which now or hereafter might otherwise arise with respect to this product. ANY AND ALL
IMPLIED WARRANTY OF MERCHANTIBILITY AND FITNESS FOR PARTICULAR USE SHALL HAVE NO GREATER DURATION THAN THE PERIOD THE
EXPRESS WRITTEN WARRRANTY APPLICABLE TO THIS PRODUCT AS SHOWN ABOVE ND SHALL TERMINATE AUTOMATICALLY AT THE EXPIRATION OF
SUCH PERIOD. No action shall be brought for breach of any implied or express warranty after one year subsequent to the expiration of the period of
the express written warranty. (Some states do not allow limitations of how long an implied warranty lasts, so this limitation may not apply to you.)
Returned Goods Authorizations (RMA)
Before returning a product for repair, the customer must call PRO-LITE INC. Customer Service at (714) 668-9988 for a Return Materials
Authorization Number. This number should be included with the customer’s mailing address and telephone number when the product is returned.
Products should be returned to: PRO-LITE INC., Attention Warranty/Repair, 3505 Cadillac Ave. Bldg D, Costa Mesa, CA 92626 (postage prepaid).
After receiving the RMA, the user shall promptly return the product at the user’s expense to Pro-Lite Co., Inc. after receiving instructions as to when
and where to ship product. Failure to follow this procedure shall void this warranty. Should the number of pieces received by Pro-Lite differ from the
RMA /-, the customer will be notified and adjustments will be made at that time. Pro-Lite Co. Inc. reserves the right to examine all failed
products and reserves the right to be the sole judge as to whether any products are defective and covered under this warranty.
Freight Cost
Products will be returned to customer after repair or replacement at Pro-Lite’s expense if the product is purchased within 30 days and Products will
be returned to customer at customer’s expense after 30 days from the date of purchase. In the event Pro-Lite would pay for the freight, it is Pro-
Lite’s option to choose the carrier and method to any destination within the United States of America. Should the customer desire some other
specific form of conveyance, or be located outside the border of the U.S. then the customer must bear the cost of return shipment.
