20
PrintFleet Printer DCA
Using the Printer Data Collection Agent
try doubling it to 10,000 milliseconds). However, the higher the
network timeout is set, the longer the Printer DCA scan will take.
To change the network timeout:
1. Under the
Scan
tab, make sure the correct scan profile is
selected from the
Scan Profile
list. For more information on
scan profiles, see “Managing scan profiles” on page 14.
2. Under the
General
tab, in the
Transmission Options
area,
type or select the desired network timeout, in milliseconds, in
the
Network Timeout
box.
3. Click
Save
.
Note
This setting only affects how long the Printer DCA
will wait for the initial discovery of networked
devices. For each printer that has been discovered
the Printer DCA will wait up to 60 seconds to
receive complete information from the device.
Setting the Local
Print Agent
timeout
The Local Print Agent timeout is the amount of time that the Printer
DCA will wait for the Local Print Agent application to respond back
with information from a locally connected device. The default Local
Print Agent timeout is 30,000 milliseconds per system. Local device
collection takes substantially longer than networked device
collection because of the extra step needed to go through the
connected computer via the Local Print Agent application.
The Local Print Agent timeout only needs to be adjusted if the
Printer DCA is not collecting complete information from locally
connected devices. There may be other reasons that the Printer
DCA is not collecting complete information, for example, the device
does not store a specific data field (toner levels, etc.), or a Local
Print Agent is not installed on the computer connected to the local
device. See “Managing local devices with Local Print Agent” on
page 29.
To change the Local Print Agent timeout:
1. Under the
Scan
tab, make sure the correct scan profile is
selected from the
Scan Profile
list. For more information on
scan profiles, see “Managing scan profiles” on page 14.
2. Under the
General
tab, in the
Transmission Options
area,
type or select the desired Local Print Agent timeout, in
milliseconds, in the
Local Agent Timeout
box.
3. Click
Save
.
Setting the
number of SNMP
retries
The number of SNMP retries entered in the Printer DCA settings is
the number of times the Printer DCA will attempt to get information
from a device that is responding with incomplete or no information.
By default, this value is set to 5. Increasing the number of SNMP
retries may increase the completeness of a Printer DCA scan, but
will also increase the amount of time it takes to complete a network
scan.
