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AFTER SALES SUPPORT AU 1300 777 137 NZ 0800 824 556 [email protected]
Warranty Information (cont)
Photos of the appliance, and scans of receipts, may be requested to assist with
your claim.
The service centre representative will assess the claim. If:
1. There is a minor fault, they can offer either a replacement spare part,
replacement unit, repair or other suitable remedy.
2. There is a major fault, they can offer a replacement, repair or suggest you return
to the store you purchased it from for a full refund.
PLEASE
NOTE:
A request for compensation will need documentary evidence of
the loss or damage suffered. It will also need to be evidenced that such a loss
was a reasonably foreseeable result of a failure by Uncle Bill’s to comply with a
consumer guarantee under the Australian Consumer Law.
3. The appliance was damaged through abnormal use, no refund or repair
can be offered. If the appliance needs to be returned and all the warranty
criteria has been met, the consumer is to return the appliance to the place of
purchase (along with their proof of purchase) and all costs involved with this
will be the responsibility of the consumer.
Our sales and service centre has been set up to provide assembly assistance,
technical support, replacement parts and accessories, and to efficiently handle
all warranty related matters. Please note upon receiving your warranty claim our
Service Centre will send, via post or email, a repair and refurbished goods or parts
notice.
If you require an alternative format of this instruction manual such as website,
email or DVD please contact [email protected].
SERVICE CENTRE
Contact details and hours of operation.
Phone AU: 1300 777 137 NZ: 0800 824 556
Email [email protected]
9:00am – 4:30pm Monday to Friday (Excluding Public Holidays)
9:00am – 3:00pm Saturday
This appliance is warranted and imported by:
Uncle Bill’s (Australia) Pty Ltd
48B Egerton Street
Silverwater NSW 2128, Australia
Phone: +612 8799 3500
Item: IA5036
