Frequently Asked Questions
Is it safe to use my Primo during all seasons?
Yes. You can use your Primo year-around. Primo grills perform
superbly in extremely hot or cold environments.
Can I leave my Primo outside in the rain?
Yes. The exterior shell of the Primo is protected with a lead-free
porcelain glaze that is thermally bonded with the ceramic material for
extra protection. However, we recommend the use of a Primo grill
cover to protect the metal parts of the grill.
What is the purpose of the felt gasket?
The felt gasket helps retain heat, lock in moisture and provide a soft
cushioning when closing the lid.
Do I ever need to replace the felt gasket?
Yes. The gasket is made of generic, chemical-free felt which will
deteriorate over time. It can be re-glued with high temperature
adhesive. You may purchase a replacement from you local dealer of
through Primo.
How do I get a whole bed of coal to burn?
You don't. With the Primo you don't use the old fashioned “let all the
turn grey” system. Simply watch the thermometer, and depending on
what you are cooking, adjust the vents to achieve optimum
temperature.
How long should I wait for the coal to heat?
This depends on what you are cooking: Low and Slow: Close both
vents before the thermometer reaches 220°F. Medium Roasting: Allow
your Primo to reach about 300°F then shut down the vents to about 1/2.
High-heat searing: Allow the temperature to reach about 500°F - 550°F,
then close the vents to about 1”. Other variable: the kind of charcoal
used, amount of food, ambient temperature, etc.
How do I extinguish the coal?
Completely close the top and bottom vents after cooking so the
remaining charcoal will extinguish. Re-use the remaining charcoal the
next time you grill. Due to the thermo-characteristics of the Primo, the
grill will take a few hours to cool down. DO NOT USE WATER TO
EXTINGUISH THE COAL.
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