Primera 510869, Руководство пользователя

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Troubleshooting and Technical Support 63
Make sure access is granted to everyone and that full control is
granted to the users.
· The PTBurn Client submits jobs by writing a file with the
extension JRQ into the shared job folder the job request.
Once the job has been recognized the extension will be
changed to QRJ. If the job is being processed, the
extension will read INP. A finished job will have a DON
file extension. If the job is not changing from JRQ to QRJ,
make sure the server has not been paused.
· Click the Get Status button in the PTBurn Client to make
sure that the server status is listed as 'OK'. If the Disc
Publisher is out of discs or ink, the administrator attention
may be required to get the Disc Publisher back on line.
Please refer to the Disc Publisher User Manual for
information on changing ink or adding discs.
· If there is more than one Disc Publisher on your network,
make sure the correct server has been selected.
· In PTBurn Server's Main Application Window, click
Check Log. The Log may contain more information on the
error
PROBLEM:
My job has failed. What can I check?
SOLUTIONS:
· Check the server log for more information on the error.
· Make sure there are enough client licenses. The PTBurn
Software will allow 5 clients. Additional licenses are
available by calling Primera Technology's Supply Sales
department at 1-800-797-2772.
· Make sure there is ample hard drive space on the server.
·
Make sure the Disc Publisher has blank disc media.
· Make sure the disc media used in your Disc Publisher is