Helios Large Display Pulse Input Batch Controller Instruction Manual
PD2-6310
56
Troubleshooting
Due to the many features and functions of the meter, it’s possible that the setup of the meter does not
agree with what an operator expects to see. If the meter is not working as expected, refer to the
Diagnostics
menu and recommendations below.
Diagnostics Menu (
diag
)
The
Diagnostics
menu is located in the
Advanced
Features
menu, to access
Diagnostics
menu see
Advanced Features Menu, page 49.
This menu allows the user to test the functionality of all the meter LEDs, check the meter’s software and
version information, and erase the MeterView Pro software installation files from the meter. Press the
Enter
button to view the settings and the Menu button to exit at any time.
For a description of the diagnostic messages,
Advanced Features Menu, page 49.
Determining Software Version
To determine the software version of a meter:
1. Go to the
Diagnostics
menu (
diAG
) and press Enter button.
2. Press Up arrow button and scroll to Information menu (
Info
).
3. Press Enter to access the software number (
SFT
) and version (
UER
) information. Write down the
information as it is displayed. Continue pressing Enter until all the information is displayed.
4. The meter returns to Run Mode after displaying all the settings.
Reset Controller to Factory Defaults
When the parameters have been changed in a
way that is difficult to determine what’s
happening, it might be better to start the setup
process from the factory defaults.
Instructions to load factory defaults:
1. Enter the
Advanced
Features
menu.
See Advanced Features Menu, page 49.
2. Press Up arrow to go to
Diagnostics
menu
3. Press and hold Right arrow for three
seconds, press
Enter when display flashes
reset
.
Note: If Enter is not pressed within
three seconds, the display returns to
the
Diagnostics
menu.
4. The meter goes through an initialization
sequence (similar as on power-up), and loads the
factory default settings.
Note: The dual-scale selection for some level applications (d-SCAL) is not reset to the single scale
factory default. This can be changed using the Setup – Input menu.
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