PowerFleet
®
VAC4 and VAC4S Hardware User’s Guide
085-00000700 Rev K
Page 88 of 103
45-Serial Data Error (Refer to Hardware Guide)
[FUNCTIONAL] The serial data communication (OEM CAN, etc.) has too many invalid packets.
Possible Cause(s)
Action
Serial/CAN cable connection
compromised
•
Verify that the Serial/CAN cable is properly connected to both the Serial/CAN connection in
the vehicle and the C102 connection on the VAC
•
Verify that the Serial/CAN cable is not damaged
Serial/CAN not
communicating from vehicle
•
See vehicle
manufacturer’s troubleshooting guide.
46-VAC Button Error (Refer to Hardware Guide)
[FUNC
TIONAL] One of the VAC keypad buttons is stuck in the ‘pressed’ position.
Possible Cause(s)
Action
Keypad malfunction
•
Complete an RMA Request form (See Appendix A)
•
Call
PowerFleet’s
Customer Service for an RMA number.
•
Only the VAC should be returned for analysis/repair.
•
Once VAC is removed, system MUST be hard-bypassed to use vehicle.
•
Follow instructions on how to hard-bypass the system. (See Appendix B)
•
Run “CloneVAC” on the new VAC (see
Section 4 for instructions)
47-Facility Code Error (Refer to Hardware Guide)
[FUNCTIONAL] The facility ID entered in the VAC does not match the facility ID being transmitted by the currently in-
range system.
Possible Cause(s)
Action
Incorrect facility ID
•
Update the VAC’s facility ID
o
Log into the VAC as a Maintenance operator
o
Navigate to the Access > FacilityID screen
o
Enter the facility ID provided by PowerFleet Support
Multiple facilities have
overlapping wireless
coverage
•
Could also be an Incorrect Server IP or Port; Verify this also
•
Contact PowerFleet Support
48-Wi-Fi FC IP Port Err (Refer to Hardware Guide)
[FUNCTIONAL] The facility ID is zero or the facility ID entered in the VAC does not match the facility ID being
transmitted by the currently in-range system.
Possible Cause(s)
Action
Incorrect facility ID
•
Update the VAC’s facility ID
o
Log into the VAC as a Maintenance operator
o
Navigate to the Access > FacilityID screen
o
Enter the facility ID provided by PowerFleet Support
•
Could also be an Incorrect Server IP or Port; Verify this also.
Multiple facilities have
overlapping wireless
coverage
•
Contact PowerFleet Support