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Problem
Possible Cause
Solution
e
Problems and Solutions Guide
If, after reviewing the Problems and Solutions Guide, the vehicle still fails to operate, please contact Power Wheels Consumer Relations.
Vehicle runs sluggishly
Undercharged battery
Charge the battery. A new battery should have been
charged for at least 18 hours before using the vehicle for
the first time. After first-time use, recharge the battery for at
least 14 hours after each use. Never charge the battery
longer than 30 hours.
Check all connectors. Make sure the battery connector
is tightly plugged into the charger connector, and that the
charger is plugged into the wall.
Make sure power flow to the wall outlet is “ON”.
Battery needs charging
Be sure to charge the battery after each use.
Battery is old and will not accept
Even with proper care, a rechargeable battery does not last
full charge
forever. Average battery life is 1 to 3 years depending on
the vehicle use and use conditions. Replace the battery
with a Power Wheels
®
6 volt battery. Do not substitute parts.
Vehicle is overloaded
Make sure you do not overload the vehicle by allowing more
than one rider at one time, by exceeding the 29.5 kg (65 lb)
maximum weight capacity, or by towing objects behind the
vehicle. If the vehicle is overloaded, the built-in thermal fuse in
the battery may “trip” and automatically shut down operation of
the vehicle for approximately 25 seconds. Reduce the load on
the vehicle to prevent repeated automatic shutdowns.
Driving conditions are too stressful
Use only on generally level ground.
Sometimes the vehicle doesn’t
Loose wire or connector
Check all wires around the motor and all connectors to
run, but other times it does
make sure they are tight.
Motor or electrical switch damage
Contact Power Wheels
®
Consumer Relations.
When the foot pedal is pressed,
Loose wire or connector
Check all wires around the motor and all
the vehicle won’t run without
connectors to make sure they are tight.
a push
“Dead Spot” on motor
Contact Power Wheels
®
Consumer Relations.
Thermal fuse constantly "trips",
Child is switching between DRIVE
Teach your child to stop the vehicle before
but the vehicle is not overloaded
and REVERSE without stopping
switching direction.
nor the driving conditions
too severe
Loud clacking or grinding
Broken gears
Contact Power Wheels
®
Consumer Relations.
noise from a motor-gearbox
Charger gets warm during use
It is normal for some chargers to get
No action required.
warm during use and is not reason
for concern. Some chargers do not
If your charger does not get warm during
get warm during use
use, it does not mean that it is not working properly.
Battery makes a sizzling or
It is normal for some batteries to
No action required.
gurgling noise when charging
make noise and swell slightly while
charging and is not reason for
If your battery does not make noise or swell slightly
concern. Some batteries do not make
during charging, it does not mean that it is not accepting
noise or swell while charging.
the charge.
