Positron 3782651U/50, Руководство пользователя

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Important Information
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8.0 Important Information
8.1 Service and Support
Positron Contact Information
General information Positron Inc.
581 Buchan Street
Montreal, Québec, Canada
H4P 2R8
US and Canada: 1-888-577-5254
International: 1-514-345-2214
Fax: 1-514-345-2271
E-mail: info@positronpower.com
Web site : www.positronpower.com
Repairs US and Canada: 1-888-577-5254, Option 1
International: 001-514-345-2220, Option 1
8.2 Technical Customer Support
Positron is committed to providing excellent ongoing technical support to its customers. A team
of specialists is always available for telephone consultations, or for on-site visits to assist in
maintenance and troubleshooting.
For pricing information or assistance in the planning, configuration, use and interpretation of
data of the equipment, contact Technical Customer Support (TCS) at 1-888-577-5254, Option 1,
Option 3 (US and Canada) or +1-514-345-2220 Option 1, Option 3 (International).
8.3 Customer Training
Full customer training courses on the operation and results interpretation of Positron Insulator
Testers are available. For information, contact Positron.
8.4 Repair Service
All warranty repairs are performed at no cost. Positron reserves the right to repair or replace
any equipment that has been found to be defective.
For information about out-of-warranty repairs, contact Positron’s Repair department at 1-888-
577-5254 (US and Canada) or 001-514-345-2220 (International).
Due to the varied nature of repairs, no specific turnaround can be guaranteed, but average
turnaround time is two weeks from date of receipt. In emergency situations, special
arrangements can be made. All repaired items are warranted for a period of 180 days.
Before returning any items to Positron for repair, warranty repair or replacement, call the Repair
Department to obtain a Return Material Authorization (RMA) number. Parts returned without
RMA numbers cannot be accepted. The RMA number must always be clearly marked on all