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4.
WARRANTY
Before contacting your dealer, please have the following to hand:
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your purchase invoice.
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the serial no. of the electronics unit.
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the installation date of the equipment.
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the parameters of your pool (salinity, pH, chlorine levels, water temperature, stabiliser level, pool volume, daily filtration time, etc.)
We have used every effort and all our technical experience to design this equipment. It has been subjected to quality controls. If, despite
all the attention and the expertise given to its manufacture, you need to use our warranty, it only applies to free replacement of the
defective parts of this equipment (excluding shipping costs in both directions).
Warranty period (proven by date of invoice)
Electronics unit: 2 years.
Probes: depending on model.
Repairs and spare parts: 3 months.
The periods indicated above correspond to standard warranties. However, these can vary depending on the country of installation and
the distribution network.
Scope of the warranty
The warranty covers all parts, with the exception of wearing parts that must be replaced regularly.
The equipment is warranted against manufacturing defects within the strict limitations of normal.
AFTER-SALES SERVICE
All repairs are performed in the workshop.
Shipping costs in both directions are the responsibility of the user.
The immobilisation and loss of use of a device in the case of repair shall not give rise to any claim for compensation.
In all cases, the equipment is always sent at the user's own risk. Before taking delivery, the user must ensure that it is in perfect condition
and, if necessary, write down any reservations on the shipping note of the carrier. Confirm with the carrier within 72 hours by registered
letter with acknowledgement of receipt.
Replacement under warranty shall in no case extend the original warranty period.
Warranty application limit
In order to improve the quality of its products, the manufacturer reserves the right to modify the characteristics of the products at any
time without notice.
This documentation is provided for information purposes only and is not contractually binding with respect to third parties.
The manufacturer’s warranty, which covers manufacturing defects, should not be confused with the operations described in this
documentation.
Installation, maintenance and, more generally, any intervention on the manufacturer's products must be performed only by
professionals. This work must also be carried out in accordance with the current standards in the country of installation at the time of
installation. The use of any parts other than original parts voids the warranty ipso facto for the entire equipment.
The following are excluded from the warranty:
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Equipment and labour provided by third parties in installing the device.
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Damage caused by installation not in compliance with the instructions.
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Problems caused by modifications, accidents, misuse, negligence of professionals or end users, unauthorised repairs, fire, floods,
lightning, freezing, armed conflict or any other force-majeure events.
Equipment that is damaged due to non-compliance with the instructions regarding safety, installation, use and maintenance contained
in this documentation will not be covered under the warranty.
Every year, we make improvements to our products and software. These new versions are compatible with previous models. The new
versions of hardware and software can be added to earlier models under the warranty.
Implementation of the warranty
For more information regarding this warranty, contact your dealer or our After-Sales Service. All requests must be accompanied by a
copy of the purchase invoice.
Governing law and dispute resolution
This warranty is subject to French law and all European directives or international treaties in force at the time of the claim, applicable in
France. In case of disputes on its interpretation or execution, the Regional Court of Montpellier (France) shall have exclusive jurisdiction.
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