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The information provided in the Polycom technical bulletin is provided "as is" without warranty of any kind.  No obligation or liability will arise out of Polycom 
rendering technical or other advice or service in connection herewith.  

Polycom® and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of 
their respective companies. 

Flash config error 
or Bad Config 

Configuration data is corrupt 

Perform restore defaults on handset 
and reenter configuration data. 

 

Troubleshooting wireless handset issues will help to achieve a faster recovery from 
failures and helps to ensure end-users are able to continue to have a working 
handset available to them as much as possible. While not all troubleshooting steps 
can resolve a handset issue in the field the vast majority can be resolved without an 
RMA.  

It is well worth the few extra minutes needed to verify the reported failure as it can 
prevent unnecessary RMA returns saving money, time and resources for 
administrators and users. 

Содержание SpectraLink 6020

Страница 1: ...e Many administrators are not aware of the built in troubleshooting tools that are available in the handset Following are a number of troubleshooting aids that should be considered when investigated reports of handset issues by end users Functional Self Test With any reportedly failed handset the administrator should always perform the self test function on the handset The test allows the administ...

Страница 2: ...time except the POWER ON END Call key to hear a key tone played Each key including side keys soft keys and rocker pad keys will produce an audible tone The tone is constant until the key is released at which point the tone should end If any key below the display does not produce a tone then the keypad is faulty If the volume side keys do not produce a tone then the side keys are faulty Note Pressi...

Страница 3: ... reset is powered off and has a known to be working battery installed 2 Power on the handset and wait for it to come to the standby screen with the Ext showing 3 Press the CFG soft key on the handset and scroll down to the Admin Settings and press the OK key 4 Enter the handset password and press the OK key Default handset password is 123456 5 Scroll down to Restore Defaults and press the OK key V...

Страница 4: ...is still in progress Do not press the END key Quickly remove the discharged Battery Pack and replace with a charged Battery Pack power on the handset and press the START key to resume the call in progress Not in call The battery icon displays whenever the Battery Pack charge is low The message Low Battery and a loud beep indicate a critically low battery charge when user is not on the handset The ...

Страница 5: ...of range Verify that the base station is connected to the system and powered on Try getting closer to a base station Check to see if other handsets are working within the same range of a base station If so contact Polycom technical support and report the error No PBX No communication with host telephone system Displays before the system has synchronized ports with the host telephone system Should ...

Страница 6: ...r or Bad Config Configuration data is corrupt Perform restore defaults on handset and reenter configuration data Troubleshooting wireless handset issues will help to achieve a faster recovery from failures and helps to ensure end users are able to continue to have a working handset available to them as much as possible While not all troubleshooting steps can resolve a handset issue in the field th...

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