Customer Service Hours of Operation: Monday-Friday, 9
AM
-5:30
PM EST
11
FAQ’S
(FREQUENTLY ASKED QUESTIONS)
My TV does not have an optical output.
How do I connect my audio?
You have several options for connecting your audio:
Use the optical output of your source unit (cable/satellite box,
DVD player, etc.) and connect directly to the SurroundBar 6000
using the supplied optical cable.
Use the 1/8" (3.5mm) analog / headphone output of your TV
(if available) and connect directly to the SurroundBar 6000
using the supplied 1/8" (3.5mm) to 1/8" (3.5mm) analog cable.
Use the RCA audio outputs (white/red pair) on your TV
(if available) and connect directly to the SurroundBar 6000
using the supplied 1/8" (3.5mm) to 1/8" (3.5mm) analog
cable and 1/8" (3.5mm) to RCA adapter.
What if my provided optical cable is too short?
We did our best to provide a cable of adequate length;
however, there might be a few setup instances in which
the cable may be too short. If that is your situation,
your local electronics store will have cables that
meet your required length.
My audio sounds strange and distorted.
Your SurroundBar 6000 requires a clean, unaltered stereo
or Dolby Digital signal for proper audio performance. If the
sound from your SurroundBar 6000 is strange or distorted,
then check the audio menus of whatever source(s) are
connected to your SurroundBar 6000 and make sure
any audio processing is turned off.
Why can’t I successfully program the SurroundBar 6000
to respond to my remote control?
There are many remote control formats, and we have done
our best to make the SurroundBar 6000 compatible with the
most popular brands. However, there are likely some cases
in which the bar will not be able to learn your remote codes.
In this case, please use the remote control provided with
the SurroundBar 6000 product or try a different universal
remote control.
Note:
RF only remotes will not work with this system.
How do I control the SurroundBar 6000?
There are three ways to control your SurroundBar 6000:
Use the touch-sensitive buttons on the front of the bar.
Use the provided remote control.
Program the SurroundBar 6000 to respond to your existing
remote (see included instructions).
My SurroundBar 6000 was responding to commands,
but now it isn’t. What should I do?
In this rare event, simply turn off the power (switch located
on the back of the bar), wait a few seconds, and then turn
the power back on. This should restore control.
How do I erase previously learned remote
control commands?
If you have programmed your SurroundBar 6000 to respond
to a remote control and you no longer want it to do so, then
you can erase the codes by pressing the LEARN key for about
two seconds while the unit is in standby mode (power LED
is red). The SurroundBar 6000 will continue to respond
to the provided credit card remote control.
Can I adjust the subwoofer level control from the bar
keypad if I cannot locate the provided remote control?
Yes. You can control the subwoofer volume from the
bar keypad by tapping the LEARN key prior to using the
volume buttons. When the power LED shines orange,
the volume keys (
/
) control the subwoofer volume.
Tap the LEARN key again when you are done with
the adjustment.
To contact Customer Service/Technical Support:
If you have a question or comment, please feel free to call
us or email us. In North America and Canada, call Polk Audio
Customer Service: 800-377-7655 (M-F 9-5:30 EST) or via email
[email protected]. Outside the US, call 410-358-3600.
Polk Audio is a DEI Holdings, Inc. Company. Polk Audio, Polk,
The Speaker Specialists, SDA, Polk Digital Logic and SurroundBar
are registered trademarks of Polk Audio, Inc.
Products that have earned the Energy Star
®
are designed to protect
the environment through superior energy efficiency.
Manufactured under license from Dolby Laboratories. Dolby and the
double-D symbol are registered trademarks of Dolby Laboratories.
Like all wireless devices, your SurroundBar 6000 IHT may be susceptible
to RF interference from such sources as microwave ovens, WiFi computer
systems, video game systems, cordless telephones, blue tooth systems,
baby monitors and other devices. In particular, any devices operating in the
2.4GHz band may cause intermittent wireless connections between the
SurroundBar 6000 speaker and the subwoofer. It is also possible that your
SurroundBar 6000 IHT System may affect other wireless systems. For the
most part, you can avoid wireless performance problems by physically
separating these devices from your SurroundBar 6000 IHT System.
Maintaining a distance of several feet or more between your SurroundBar 6000
IHT speaker and any wireless device should prevent any mutual interference
effects. If you do notice any subwoofer signal dropouts take care to identify
the root cause (most commonly having other wireless devices too close)
and resolve accordingly. Any interference effects from a microwave oven
will cease once the oven stops operating and may be resolved on a long-term
basis by increasing the physical distance between your SurroundBar 6000 IHT
System and the microwave oven.
A Note Regarding Wireless Performance:
WARNING: LISTEN CAREFULLY
Polk Audio loudspeakers and subwoofers are capable of playing at extremely high volume levels,
which could cause serious or permanent hearing damage. Polk Audio, Inc. accepts no liability
for hearing loss, bodily injury or property damage resulting from the misuse of its products.
Keep these guidelines in mind and always use your own good judgment when controlling volume:
• You should limit prolonged exposure to volumes that exceed 85 decibels(dB).
Refer to the Occupational Health and Safety Administration (OSHA) guidelines at:
www.osha.gov/dts/osta/otm/noise/standards_more.html.
