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If you prefer not to see this reminder message again, you may:
Check the box of [Do not show this message again] within this message window,
and then click [OK] button.
Click on the QuickScan icon
located on the Windows system tray. Uncheck
[Enable Warning] from the menu that pops up. Click the [No] button in the
message box that appears.
Attention
If you would like to be prompted with this message again, you
may click on the QuickScan icon
and check [Enable Warning]
from the menu that pops up. Click the [Yes] button in the message
box that appears.
Scanning Problems
Most problems are easily solved, and some of the most common questions and their
recommended solutions are listed below.
Symptom
Cause & Solution
The scanner
cannot be found
The USB cables are not connected properly
Make sure that the cables are connected tightly and to the
proper port.
The USB cable might be too long
Please use the USB cable that comes with your scanner.
The scanner’s power cord is not connected properly
Make sure that the AC adapter is connected to an outlet.
If the scanner is connected to a Surge Protector, make
sure that the Surge Protector is turned on.
Windows didn’t detect the scanner
1) Please open [Start] > [Control Panel] > [System] >
[Hardware] > [Device Manager].
2) Please check if your scanner is properly listed under
[Imaging Devices]. If it is not listed there or the device
icon has an exclamation mark, please refer to “
Manually
Installing the Software
” to install the device drivers.
