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Appendix C:
Customer Service and Warranty
If you encounter problems with your scanner, please review the installation instructions
and troubleshooting suggestions contained in this guide.
Visit our website
for more customer service information. For further
assistance call our customer support phone number listed on the website. One of our
representatives will be happy to assist you from Monday through Friday in office
working hours as shown below:
Europe
9:00 a.m. – 5:30 p.m. (CET)
Other Countries or Areas
9:00 a.m. – 6:00 p.m. Taiwan Time
To avoid delays, please have the following information available before calling:
Scanner name and model number
Scanner serial number (located at rear of scanner near port connectors)
A detailed description of the problem
Your computer manufacturer and its model number
The speed of your CPU (Pentium 133, etc.)
Your current operating system and BIOS (optional)
Name of software package(s), version or release number and manufacturer of
the software
Other USB devices installed
Service & Support Information (For EU country only)
Where appropriate, the period of availability of spare parts and the possibilities of
upgrading products information. Please ask local distributors and suppliers for spare
parts information and product upgrade information.
Information requested by relevant Implementing Measure. Please ask local distributors
and suppliers for the related information of Implementing Measure test report.
Do not dispose anything of products before you ask local distributors and suppliers to
get correct information for decreases of environmental impact with right methods and
procedures.
If you want to disposals the product and/or an accessory, please ask local distributors
and suppliers to get the contact information of nearest disposal manufactures.
