Section 4. Maintenance and Troubleshooting
30
PlexWriter 40/12/40A Installation and Users Manual
5. When prompted, reboot your system.
6. After the firmware upgrade is completed, use this same procedure (but check
DMA on) to enable DMA again before using the PlexWriter.
To disable DMA in Windows 2000 or XP:
1. Right-click My Computer and select Properties.
2. Select the Hardware tab when the systems properties window appears.
3. In the Hardware tab, select the Device Manager button.
4. Double-click IDE ATA/ATAPI Controllers to expand the options.
5. Under IDE ATA/ATAPI Controllers, double-click on the listing to bring up the
property dialog box for the Primary IDE channel.
6. Click on the Advanced settings tab.
7. If available, set Transfer Mode for Device 0 and 1 to No DMA. Then select OK.
8. Your computer asks if you would like to reboot at this point. Select NO.
9. Repeat steps 5–8 for the Secondary IDE channel.
10. This time, when you are prompted, select Reboot.
Troubleshooting
If you have problems during or right after installation of your PlexWriter drive, visit
the Plextor web site to find tips to help find the problem.
Using the Self-Test Diagnostics
The PlexWriter contains a set of self-test diagnostics that can help isolate trouble and
determine if a problem is in the drive or elsewhere.
NOTE: Using the self-test diagnostics requires opening the computer and removing a
cable from the drive, then replacing the cable at the end of the test. If you previously
installed the PlexWriter in your computer, you should have no fear of the simple
procedures that are required. However, if you’re are not comfortable with opening
your PC or Macintosh and disconnecting cables, you may want to let someone with
more experience handle this aspect of troubleshooting for you.
What You’ll Need
To perform the tests you’ll need:
•
Tools to remove the computer’s cover
•
The spare jumper shipped with your drive
•
A blank piece of Plextor-recommended CD-R media for the CD write/read test.
(See “Recommended Media” on page 37, or visit our web site.)
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