the innards of their computers. Plus, our Technical Support Department is just a phone
call or e-mail message away.
In this manual you should find all the information you need to successfully install and
operate your drive. If you run into a problem, however, please contact us (see Chapter
13 for the different ways you can contact us). The call is toll-free at our 800 number
or through e-mail or our Web site. You will be connected to our friendly, helpful band
of tech support reps
who know their stuff
about CD-ROM drives. What might seem
like a lost cause to you could very well be a 30-second fix to them. But we will never
know unless you CALL US. If you are having trouble, please don’t give up, and don’t
take your drive back to where you bought it until you have spoken with one of our
tech support reps.
CHAPTER 1 ---- Introduction
2
12/20PLEX OPERATION MANUAL
