8. Contact & Support
The plawa technical support team is eager to help you enjoy your new plawa product. If you are
experiencing difficulties, please contact us at the following address:
plawa-feinwerktechnik GmbH & Co. KG
Bleichereistr. 18
73066 Uhingen, Germany
Telephone:
+49(0)7161-93872-20
Fax:
+49(0)7161-93872-60
Website:
http://www.plawa.com
Online-service: [email protected]
Do you have any comments or suggestions? If so, we would love to hear from you! Please visit
our website and fill out the contact form or you can send us a mail to the address above. Your
comments and suggestions help make our products better and enhanced to fit your needs.
Thank you for purchasing this plawa-product.
7. Troubleshooting
Although
scrivo.1
is designed to be highly reliable, you may occasionally experience a problem.
The following will help you to identify the cause of possible problems and suggest solutions for
related problems
Symptom
PC does not recognize
scrivo.1.
Cursor does not move.
Cursor moves, but the clicking
function is not working.
Cursor is too sensitive.
Cursor does not move the way
I want it.
Cause
Is your pen cradle’s USB cable
connected to the USB port?
Is there a problem with your
USB port?
Does the Bluetooth icon in the
system tray not turn from red
to white?
Is the Bluetooth icon in the
system tray green?
Press pen tip (first button).
Does it function like a right
button?
Do you see a dark red light in
front of the pen?
Is pen tip damaged?
Have you installed
scrivo.1
driver?
Are you using the pad provided
with
scrivo.1
package?
(It may malfunction if used in a
different environment.)
Solution
Connect
scrivo.1
cradle’s USB
cable to the USB port.
Try a different USB port.
Reinstall Bluetooth software
(refer to page 11).
If not, setup communication
process between
scrivo.1
and the receiver again (Refer
to page 16).
If not, setup
scrivo.1
pen
again (refer to page 24).
If not, setup
scrivo.1
again.
Replace the pen tip
(Refer to page 9).
Install the driver again (Refer
to page 24).
Use
scrivo.1
on the pad provi-
ded with the
scrivo.1
package
for the best results.
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