Planet ADE-3100, Руководство пользователя

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Appendix C. Troubleshooting
This Appendix covers the most likely problems and their solutions.
Overview
This chapter covers some common problems that may be encountered while using ADE-3100/4100 and some
possible solutions to them. If you follow the suggested steps and ADE-3100/4100 still does not function
properly, contact your dealer for further advice.
General Problems
Question 1 Can't connect to ADE-3100/4100 to configure it.
Answer 1 Check the following:
•
ADE-3100/4100 is properly installed, LAN connections are OK, and it is powered ON.
•
Ensure that your PC and ADE-3100/4100 are on the same network segment. (If you
don't have a router, this must be the case.)
•
If your PC is set to "Obtain an IP Address automatically" (DHCP client), restart it.
•
If your PC uses a Fixed (Static) IP address, ensure that it is using an IP Address
within the range 10.0.0.3 to 10.255.255.254 and thus compatible with
ADE-3100/4100's default IP Address of 10.0.0.2.
Also, the Network Mask should be set to 255.0.0.0 to match ADE-3100/4100. In
Windows, you can check these settings by using Control Panel-Network to check the
Properties for the TCP/IP protocol.
Configuration and Internet Access
Question 1 When I enter a URL or IP address I get a time out error.
Answer 1 A number of things could be causing this.
Try the following troubleshooting steps.
•
Check if other PCs work. If they do, ensure that your PCs IP settings are correct. If
using a Fixed IP Address, check the Network Mask, Default gateway and DNS
configured on PC.
•
If the PCs are configured correctly, but still not working, check ADE-3100/4100.
Ensure that it is connected and ON. Connect to it and check its settings. (If you can't
connect to it, check the LAN and power connections.)
•
If ADE-3100/4100 is configured correctly, contact your ISP to see if Internet
connection is working correctly.
Question 2
If the PPP is disconnected after the Disconnect Timeout and how can I reconnect it?