TROUBLESHOOTING
Symptom
Problem
Solution
High loss or no
coupling
1) Poor cleave/end face quality
on fiber under test.
2) Excessive contamination
on either fiber under test or on
1120 coupling module connec-
tor.
3) Either 1) or 2) combined with
insufficient index matching gel
supply (IMC empty).
4
) Broken fiber cl
ose to coupling
point (either in 1120 jumper or
fiber under test).
1) Re-cleave fiber under test and
re-insert.
2) Clean 1120 coupling module
connector.
3) Check IMC gel. Replace or
re-fill IMC.
4) Use a visual fault locator to de-
tect any severe bends or breaks
near the coupling point.
High reflectance
coupling
Insufficient index matching gel
application
Check IMC. Replace or re-fill IMC.
SERVICING AND REPAIRS
If you need to return your 1120 Bare Fiber Aligner for service, return the unit in
its original shipping carton. Inadequate packaging may lead to serious damage
and may invalidate your remaining warranty.
Before returning the 1120, you must obtain a Return Materials Authorization
(RMA) number from Photon Kinetics. To obtain an RMA number, please have
your model number and serial number available, and call +1 503 526 4678 or
send an email to [email protected]. All aligners should be returned to the
following address:
Photon Kinetics, Inc.
Attn: RMA # [enter RMA # received from Photon Kinetics]
9305 SW Gemini Drive
Beaverton, OR 97008 USA
Please include the following with your shipment:
- Return Materials Authorization (RMA) number.
- Model number and serial number.
- Your name, address, phone number, fax number and email address.
- Address to which the 1120 should be returned.
- Description of the problem to be repaired.
- A purchase order for repair charges (not necessary for warranty repairs).
- Preferred shipping method. If no shipping instructions are received, shipping
arrangements will be made by Photon Kinetics and charged to the customer.
6
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