The warranty period of products and accessories isimplemented according to the
relevant Product Maintenance Information. The warranty period is calculated from the
day(purchase date) when the product is bought for the first time,And the purchase
date is considered as the date registered onthe warranty card when buying the
product.
Warranty Period
If maintenance service is needed, you can directly contact the product distributor or
authorized service institutions. You can also contact the PIXAPRO after-sale service
call and we will offer you service. When applying for maintenance service, you
should provide valid warranty card. If you cannot provide valid warranty card, we
may offer you maintenance service once confirmed that the product or accessory is
involved in the maintenance scope, but that shall not be considered as our obligation.
How to Get the Maintenance Service
Dear customers, as this warranty card is an important certificate to apply for our
maintenance service, please fill in the following form in coordination with the seller
and safe-keep it. Thank you!
Warranty
The document applies to the products listed on the Product Maintenance lnformation
(see below for further information). Other products or accessories (e.g. promotional
items,giveaways and additional accessories attached,etc.) are not included in this
warranty scope.
Applicable Products
Product Information
Customer Information
Seller Information
Note
Model
Name
Address
Name
Contact Number
Address
Date of Sale
Product Code Number
Contact Number
Note: This form shall be sealed by the seller.
Inapplicable Cases
The guarantee and service offered by this document are not applicable in the follow-
ing cases:
①
. The product or accessory has expired it
s warranty period;
②
.
Breakage or damage caused by inappropriate usage, maintenance or preserva
-
tion , su ch as improp er p acki ng , improp er u sage, improp er p lugg ing in/out
extern al eq uipmen t, falling off or sq ueezi ng by extern al force, co ntacti ng or
expos ing to t he imprope r tempe rature, s olv ent, a c id, ba s e, flooding a nd da mp
environments, etc;
③
. Breakage or damage caused by non-authorized institu
-
tion or staff in the process of installation, maintenance, alternation, addit
ion
and detachment;
④
. The original identifying information of product or accesso
-
ry is modified, alternated, or removed;
⑤
. No valid warranty card;
⑥
. Breakage
or da ma ge caused by using illega
lly a uthorized, nonsta ndar d or non-public
rel eased so ftw are;
⑦
. Breakag e o r damag e cau sed by fo rce maj eu re o r
accident;
⑧
. Br eakage or damage that c
ould not be attributed t o the product
itself.
Once met these situations above, you should seek solutions from the related
responsible parties and PIXAPRO assumes no responsibility. The damage
caused by parts, accessories and software that beyond the warranty period or
scope is not included in our maintenance scope. The normal discoloration,
abrasion and consumption are not the breakage within the maintenance scope.
Maintenance and Service Support Information
The warranty period and service types of products are implemented according to the
following Product Maintenance Information:
Circuit Board
Customer sends the
product to
designated site
Customer sends the
product to
designated site
Customer sends the
product to
designated site
Battery
Electrical parts e.g.battery
charger, power cord,
sync cable, etc.
Without warranty
12
12
No
3
Parts
Other
Items
Flash tube, modeling lamp,
lamp body, lamp cover,
lockingdevice, package, etc.
Product
Type
Name
Maintenance
Period(month)
Warranty Service Type
PIXAPRO After-sale Service Call +44(0)121 552 3113
