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SV61891 Rev. A

7 Troubleshooting

Chapter Contents

Getting Help .....................................................7-2

Before You Call... ........................................7-2

Power Problems ...............................................7-3
Envelope Feeding Problems -
DM230L/DM330L .............................................7-3
Envelope Tape/Feeding Problems - DM350L ...7-4
Tape Feeding Problems ...................................7-7
Printing Problems .............................................7-9
Display Problems .............................................7-9
Moistening Problems ......................................7-10
Refill Problems ............................................... 7-11
Display Messages ..........................................7-12
Blink Codes ....................................................7-13
Postage By Phone

®

Error Codes ....................7-16

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Содержание DM230L

Страница 1: ......

Страница 2: ...however we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products Due to our continuing program of product improvement equipment and materia...

Страница 3: ...ou to conditions or practices that could cause serious injury CAUTION Alerts you to conditions or practices that could cause damage to the equipment or to the material being run NOTE Provides a commen...

Страница 4: ...t in stalled and used in accordance with the instruction manual may cause interference to radio communications Operation of this equipment in a residential area is likely to cause interference in whic...

Страница 5: ...lfunc tioning the use of the equipment shall be discontinued until the problem is corrected The telephone company may make changes to its facilities equipment operations or procedures that could affec...

Страница 6: ...load Postal Rate Updates 1 2 Keep Your System Current 1 2 Postal Requirements 1 3 Canada Post Corporation Requirements 1 3 The Quick Reference Guide 1 3 Specifications 1 4 Equipment 1 4 Material 1 5 I...

Страница 7: ...tional Parcel Rate Module 3 14 Printing Postage Using Presets 3 17 Selecting the Normal Preset 3 17 Selecting a Custom Preset 3 17 Sealing the Envelopes Only 3 18 Selecting a Class or Special Service...

Страница 8: ...oosing the Dial Method 4 8 Entering the Dial Prefix 4 8 Entering the Pitney Bowes Phone Number 4 9 Selecting the Modem Type 4 10 Entering the Modem Initialization String 4 11 Setting the Distributor P...

Страница 9: ...hecking Postage Funds Available 5 2 Printing a Record of this Information on the DM230L DM330L 5 2 Printing a Record of this Information on the DM350L 5 3 Checking Your Postage By Phone Account Balanc...

Страница 10: ...es 7 16 Chapter 8 Supplies and Options Supplies and Accessories 8 2 Options 8 3 Departmental Accounting 8 3 Printing 8 3 Weighing 8 4 Appendix A Reports Overview of Reports A 2 Accessing Reports A 2 A...

Страница 11: ...x SV61891 Rev A Table of Contents...

Страница 12: ...SV61891 Rev A Contacts Chapter Contents This section lists all of the Pitney Bowes contact information Pitney Bowes Contact Information List xii...

Страница 13: ...es Go to www pitneybowes ca to View frequently asked questions FAQs Order PB supplies and accessories Place requests for service View order status for supplies and Add postage to your Postage By Phone...

Страница 14: ...2 6937 Customer Service Representatives are available Monday through Friday 8 00 AM 7 45 PM EST Postage By Phone To contact Postage By Phone call 1 800 387 4660 Pitney Bowes Supplies To order genuine...

Страница 15: ...xiv SV61891 Rev A Contacts...

Страница 16: ...Specifications and Safety Information Chapter Contents What is IntelliLinkTM 1 2 Postal Requirements 1 3 The Quick Reference Guide 1 3 Specifications 1 4 Important Safety Notes 1 6 Telephone Safety I...

Страница 17: ...tly and enhance your business performance It allows you to Add Features On Demand You can easily download envelope ads and optional product enhancements such as departmental accounting Download Postal...

Страница 18: ...fore processing mail at your new location See the Contacts section at the front of this guide for more information Each time you refill your postage meter Postal Security Device through the modem the...

Страница 19: ...M230L DM330L and DM350L Power Requirements 120 VAC 60 Hz 3A Communications Ports 1 USB 1 Serial RS 232 1 RJ 11 Operating Temperature 40F 4C to 108F 42C Average Throughput 90 letters per minute maximum...

Страница 20: ...05 mm moistening 3 x 4 13 76 x 105 mm non moistening Maximum Size 11 6 x 13 39 297 x 340 mm Minimum Flap Depth 1 25 mm Maximum Flap Depth 3 76 mm Minimum Thickness 0 007 0 2 mm Maximum Thickness 0 25...

Страница 21: ...cts Call the PB Supply LineTM or visit our web site to place orders If you need Material Safety Data Sheets on supplies for OSHA requirements please visit our web site or call the Supply LineTM NOTE R...

Страница 22: ...n use Keep hands loose clothing jewelry and long hair away from all moving parts Keep your hands out of the ink cartridge refill holder Do not remove covers Covers enclose hazardous parts that should...

Страница 23: ...rm Disconnect the system s telephone line during a lightning storm Avoid using a telephone or equipment that connects to a telephone line during an electrical storm there may be a remote risk of elect...

Страница 24: ...e parts of your DM Series systems Parts of the DM230L DM330L System 2 2 Parts of the DM350L System 2 4 DM350L Autofeeder Control Panel 2 6 IntelliLinkTM Control Centre DM230L DM330L 2 8 IntelliLinkTM...

Страница 25: ...2 2 SV61891 Rev A 2 Getting to Know Your System 1 2 7 8 10 9 3 12 11 DM330L shown with Stacker 13 14 5 4 Parts of the DM230L DM330L System 6...

Страница 26: ...and clear a stalled mail piece The transport deck is interlocked the mailing machine won t run when it s open 7 Quick Reference Guide This contains a summary of the most com mon operating procedures...

Страница 27: ...2 4 SV61891 Rev A 2 Getting to Know Your System Parts of the DM350L System 1 2 3 8 4 5 6 7...

Страница 28: ...aling them or not 3 Tape Feeder Holds 50 tape strips for use on oversized letters and packages DM330L and DM350L 4 Rear Feed Guide Lower this guide when you are feeding a stack of mail 5 Transport Dec...

Страница 29: ...2 6 SV61891 Rev A 2 Getting to Know Your System DM350L Autofeeder Control Panel 2 1...

Страница 30: ...select seal or no seal The position shown is for no seal 2 Thickness Selection Lever Use this to adjust for the thicknesses of the envelopes you are feeding into your DM350L system The setting shown h...

Страница 31: ...SV61891 Rev A 2 Getting to Know Your System IntelliLinkTM Control Centre DM230L DM330L 1 2 3 4 5 6 7 8 9 13 12 11 10 14 16 15 0 00 Class None Place mail on scale or Enter manual weight 0 000kg 2006 08...

Страница 32: ...packages NOTE The Tape button is only functional with the DM330L and DM350L 9 Acct Batch Totals Press to see the total postage used and number of pieces charged to an account If the accounting featur...

Страница 33: ...10 SV61891 Rev A 2 Getting to Know Your System IntelliLinkTM Control Centre DM350L 1 2 3 4 5 6 13 12 11 10 14 16 15 7 9 8 0 00 Class None Place mail on scale or Enter manual weight 0 000kg 2006 08 17...

Страница 34: ...processed since the batch register was last reset Account This feature is optional Press to select from a list of accounts The control centre charges the postage used to the account you select and sto...

Страница 35: ...ected to an analog phone line The jack accepts a stan dard RJ 11 phone plug If your control centre is hooked to a phone line you can add postage anytime using the one button refill feature See Chapter...

Страница 36: ...ng Presets 3 17 Sealing the Envelopes Only 3 18 Selecting a Class or Special Service 3 19 Printing an Advertisement 3 23 Printing the Date and Time on Incoming Mail 3 23 Changing the Date on Your Mail...

Страница 37: ...unt When you power up your system the Ready screen appears on the Control Centre operating display If your system has been set up to require a lock code or password you are prompted to enter it A typi...

Страница 38: ...n system values for example postage amount assigned to that key 4 Sealing the Envelopes Only No Postage 5 Selecting a Class or Special Service 6 Printing an Advertisement You can print an advertisemen...

Страница 39: ...il jobs You cannot enter the postage value manually using the numeric keys 5 If desired select any special services e g Registration Insurance Coverage and press Enter If no special services are reque...

Страница 40: ...SS SIDE UP 2 Pull the flap slightly away from the envelope 3 Slide just the flap under the blue edge of the feed deck as shown A brush below the deck wets the flap 4 Slide the envelope to the right un...

Страница 41: ...splay the postage amount in the top right hand corner of the system display and the message Ready to Print will appear NOTE You cannot enter postage values manually into the mailing system using the n...

Страница 42: ...y from the envelope 3 Slide just the flap under the blue edge of the feed deck as shown A brush below the deck wets the flap 4 Slide the envelope to the right until the system takes hold of it The sys...

Страница 43: ...printing a single normal envelope the envelope can be up to 1 8 thick If you are printing a single thick envelope the envelope can be up to 1 4 thick Do not feed more than 2 thick envelopes at one tim...

Страница 44: ...ds first All envelopes should be the same size 6 To feed oversized envelopes a Lower both feed and side guides b Guide the envelope along the feed deck with your hand Make sure the envelopes are press...

Страница 45: ...ntre Mailpiece skewed Reset CE C key Press the CE C key on the control centre Feed the piece of mail again 8 If the envelope stalls in the feeder or printer area refer to the Envelope Feeding Problems...

Страница 46: ...e display says Printing Tape and shows the number of tapes remaining to print NOTE The DM230L does not have a Tape Strip dispenser In order to process a parcel you must use a Tape Sheet which is run t...

Страница 47: ...your mail piece by weighing it on the optional weigh platform or by entering the weight manually press Class and then select Manual Weight Entry Then select a class for the mail piece and any desired...

Страница 48: ...he weight manually through the following steps a Press the Class button and then select Enter Manual Weight option 6 b Enter the weight in kilograms and then press Enter to confirm and the system will...

Страница 49: ...to confirm 4 Select your desired sub class and press Enter to confirm For more information on Canada Post Distribution Services shipping products and services log on to www canadapost ca 5 Select whi...

Страница 50: ...propriate Special Services you desire by following the prompts on the display Once you have completed your selection the system will take you to the Home screen The postage value will be displayed in...

Страница 51: ...s appears in the display Press the number that corresponds to the country you want and then press Enter to confirm 6 Select any appropriate Special Services you desire by following the prompts on the...

Страница 52: ...IntelliLinkTM Control Centre press the Custom Presets key The display lists all presets EMPTY means no values are assigned to the preset 2 Press the Custom Presets key repeatedly until you see the pr...

Страница 53: ...s 3 Follow the instructions in the Printing Postage on an Envelope section in this chapter to feed the envelopes To select this mode on the DM350L 1 Press the Options key on the IntelliLinkTM Control...

Страница 54: ...selecting a class or special feature please note the following The class that appears in the Ready screen is the one you last selected If you turn off and then turn on the power to your system the pre...

Страница 55: ...ons within that class b After you complete all selections within a class press the Enter key 4 If a Postal code or Zone is required you are prompted to enter it Press Enter to accept For more informat...

Страница 56: ...or country name 4 Press Yes Enter to confirm your selection when the system display prompts you to do so If the class you selected provides special services the system display prompts you to enter th...

Страница 57: ...es you to enter more information another screen displays and you are prompted to fill in the information For example to add insurance you need to enter the amount for which you want to insure the parc...

Страница 58: ...y The Print Ad Only screen appears 4 From this screen feed envelopes through the system as described in Printing Postage on an Envelope in this chapter or Feed tapes as described in Printing Postage o...

Страница 59: ...m will display an error message if you try Press CE C to clear the message 5 Press Enter The system displays the advance date and returns to the Ready screen Resetting the Date and Time 1 Press the Da...

Страница 60: ...is key in the four digit password and press Enter The display shows the account you selected and returns to the Ready screen Checking and Clearing the Batch Count 1 Press the Acct Batch Totals key 2 I...

Страница 61: ...lay prompts Print Account Report yes no Press Yes Enter to print the report DM350L 1 After you press the Acct Batch Total key on the IntelliLinkTM Control Centre and the message Report Insert Envelope...

Страница 62: ...lue and batch piece registers return to zero 11 Viewing the Weight in Imperial Units Once you enter a manual weight or place a piece of mail on an attached scale you can view the weight in Imperial un...

Страница 63: ...re 3 Press the Class button and select Change Class which is the first menu option and then select the Class button again to scroll down the list of options and select Other Payment option 7 and then...

Страница 64: ...e between 0 50 and 3 50 the restricted range at time of publication is entered the system will record this as a zero dollar entry The system will print the indicia with a value of 0 00 if you do not c...

Страница 65: ...f the mail pieces for which your Statement of Mailing Manifest payment is being created on the integrated scale or enter the weight manually using the Manual Weight Entry feature 3 Press the Class but...

Страница 66: ...o Print will be displayed 7 If you are using a DM230 L you must print your indicia using a Tape Sheet and if you are using DM330 L or DM350 L press Tape to print the payment indicia NOTE A Statement o...

Страница 67: ...icia so that you do not waste your postage funds The following procedure outlines how to process a Test Print 1 Press the Custom Presets button 2 Select Dcorrect Date Correction option 3 and press Ent...

Страница 68: ...Setting the System Clock 4 4 Changing the Lock Code or Password 4 6 Setting Up the Phone Connection 4 8 Setting Up the Postage By Phone Refill Options 4 14 Setting the Postage Funds Warnings 4 16 Set...

Страница 69: ...ake a selection press the number on the numeric keyboard that corresponds to the option you want To go back one screen press the CE C back key Press Enter to answer yes to a display prompt press the O...

Страница 70: ...the Postage By Phone Refill Options 6 Setting the Postage Funds Warning 7 Setting Up an Attached Scale 8 Defining Presets 9 Performing Updates and Add Ons and Enabling Features 10 Getting Information...

Страница 71: ...1 Press the Options key 2 Select Setup Menu then Time of Day Timer 3 Select Daylight Savings The display shows the current time and tells you if daylight savings is On or Off It also asks if you want...

Страница 72: ...enter 12 01 o clock type 1 2 0 1 Do not type the hyphens 5 Press the Refill key for AM press the Options key for PM The display shows the advance time NOTE If you want to turn the date advance featur...

Страница 73: ...to the optional accounting setup procedures 1 Press the Options key 2 Select Setup Menu then Basic Settings 3 Press the Options key again and then select Lock Code 4 If a lock code already exists the...

Страница 74: ...ssword 5 Press Enter 6 Type in the new supervisor password If you don t want to use the supervisor password feature type 0000 NOTE The system will not let you disable the supervisor password if accoun...

Страница 75: ...ialization String Setting the Distributor Parameters Choosing the Dial Method Use this to tell the system whether your have a tone or pulse type phone 1 Press the Options key 2 Select Setup Menu then...

Страница 76: ...lect PB Phone Number CAUTION If you change your mind and decide not to change this number press the CE C key TWICE to back out of the screen and retain the number 5 If necessary key in the phone numbe...

Страница 77: ...key 2 Select Setup Menu then Basic Settings 3 Press the Options key again then select Phone Setup 4 Select Modem Type 5 For normal operation select the Internal Modem Choose USB Modem or Serial Modem...

Страница 78: ...o by a Pitney Bowes representative 1 Press the Options key 2 Select Setup Menu then Basic Settings 3 Press the Options key again then select Phone Setup 4 Select Modem Initialization 5 Press CE C to r...

Страница 79: ...arameter you want to modify from the list appearing in the display A brief description of each parameter is provided here Global Account and User ID This is the account number and the user ID that you...

Страница 80: ...This is the internet address of the Pitney Bowes primary domain name server DNS The domain name server converts your system name to its IP address Secondary DNS Server This is the internet address of...

Страница 81: ...em and when instructed to do so by a Pitney Bowes representative Enter Your Postage By Phone Account Number In order to add postage to your account you need a valid Postage By Phone account number 1 P...

Страница 82: ...add postage 1 Press the Options key 2 Select Setup Menu then Basic Settings 3 Select Refill Setup 4 Select Password Protect Refill 5 Select Enable Password Protect Refill If the refill operation is a...

Страница 83: ...mail transactions the High Value Warning is no longer functional The internal rating feature ensures that all mail pieces are rated accurately and therefore the high value warning will not be trigger...

Страница 84: ...lear Function Setting the Clear Zone Option Entering a Discount Code If this is the first time you are attaching a scale The first time you attach your scale to the USB port on the back of your system...

Страница 85: ...ss the Options key then Setup Menu then Basic Settings 2 Press the Options key then select Scale Rates Setup 3 Select Scale Vibration Mode 4 Select Normal Setting if your scale is located in a stable...

Страница 86: ...by Pitney Bowes 6 Press Enter to accept the new code Turning AutoScale On and Off Turn the AutoScale feature on if you want your system to automatically use the weight of the mail you place on the at...

Страница 87: ...the class Select AutoClear Zone to clear the Zone Select AutoClear Off to disable this option 5 Once you make your selection the displays shows the status of the AutoClear option You can have your sys...

Страница 88: ...p Menu then Basic Settings 2 Press the Options key again then select Scale Rates Setup 3 Select Discount Code 4 The display prompts you to enter the discount code Type in the code using the number key...

Страница 89: ...ets are numbered 0 zero to 10 Zero is always the normal preset When you receive noti cation of a rate change make sure the postage values assigned to all presets comply with the new rates Defining Pre...

Страница 90: ...to the Ready Screen Press CE C to return to the list of preset options Viewing a Preset To see the values assigned to a preset 1 Press the Options key 2 Select Setup Menu then Presets normal custom 3...

Страница 91: ...e both alpha and numeric characters 7 Press Enter The display shows all values assigned to the renamed preset 8 To rename another preset press CE C to select another preset to rename Press Enter to re...

Страница 92: ...new Features On NOTE Whenever you check your Postage By Phone account balance or add postage to your meter see Chapter 5 your system automatically checks for updates performs a rate or software update...

Страница 93: ...you that an update is required you must com plete the update or you will not be able to print postage 7 The system tells you if there are no updates for your mailing system In this case press Enter t...

Страница 94: ...d Ons A list of all the update options appears 4 Select Accounting 5 If your system has more than one way of adding or updating features you are prompted to Select the Method of Update 6 If you have r...

Страница 95: ...t If a download is not mandatory you will be prompted with either Get Update Now or Skip Get later Select the option that makes sense to you at the time Otherwise the download occurs automatically Onc...

Страница 96: ...________ Press Enter to go to Screen 2 Version Numbers UIC __________________________ Rate Mgr __________________________ PSD Ctrl Layer __________________________ PSD Mid Layer ______________________...

Страница 97: ...4 30 SV61891 Rev A 4 System Setup...

Страница 98: ...A Word About Refills 5 2 Connecting Your IntelliLinkTM Control Centre to an Analog Phone Line 5 2 Checking Postage Funds Available 5 2 Checking Your Postage By Phone Account Balance 5 4 Performing a...

Страница 99: ...Checking Postage Funds Available To print a record of this information place a spare envelope on the feed deck Guide it toward the back of the system and then to the right Press Yes Enter to print a r...

Страница 100: ...LinkTM Control Centre and the message Report Insert Envelope appears on the display place a blank envelope on the feed deck 2 Make sure the envelope is pressed up against the back wall of the deck and...

Страница 101: ...ve to key in the decimal point 3 If the system does not detect a phone line it prompts you to connect the phone cord Press Enter after you ve done so Performing a Modem Refill You can check your Posta...

Страница 102: ...ort The refill amount your Postage By Phone account balance and any credit line remaining Your account number Your Postal Security Device serial number If error messages display during the refill or t...

Страница 103: ...5 6 SV61891 Rev A 5 Adding Postage...

Страница 104: ...ng the Moistener 6 4 Removing and Cleaning the DM230L DM330L 6 4 Removing and Cleaning the DM350L 6 6 Loading the Tape Strip Feeder 6 9 The DM230L DM330L 6 9 The DM350L 6 9 Calibrating the Tape Length...

Страница 105: ...ling Solution because it helps keep your moistener clean and improves sealing efficiency 3 If the tank was empty allow 30 minutes for the moistener brush and wick to get completely wet CAUTION Do not...

Страница 106: ...g Guide The DM350L System 1 Lift up and remove the moistener container as shown here 2 Remove the screw cap and fill with E Z Seal Sealing Solution CAUTION Do not over ll the moistener tank 3 Replace...

Страница 107: ...dering supplies for your mailing system The procedures for removing and cleaning the moistener are different for the DM230L DM330L and the DM350L systems Refer to the appropriate procedure in this sec...

Страница 108: ...he wick and holder assembly Remove the Holder and Wick DM230L DM330L Wick Holder 1 Remove the holder and wick from the moistener as shown here 2 Clean the wick in plain water and rinse thoroughly 1 Li...

Страница 109: ...remove and clean the moistener on the DM350L system Removing and Cleaning the DM350L Remove the Moistener Assembly DM350L 1 Lift up and remove the moistener container as shown in the picture below Lea...

Страница 110: ...ide 1 Lift up the brush holder on the moistener assembly as shown here 2 Using a paper clip start to push the brush out of the brush holder as shown here Paper clip Moistener assembly Remove the Brush...

Страница 111: ...r and wick from the moistener assembly as shown on the right 2 Wash the holder and wick under running water 3 Replace the wick and holder 1 Carefully slide the moistener assembly back into the system...

Страница 112: ...tape strips Tape strips are a handy way of applying postage to oversize letter mail and parcels The procedure for loading tapes strips is different for the DM230L DM330L and the DM350L systems Refer t...

Страница 113: ...Select Tape Length Adjustment If you have previously changed the tape length setting and want to restore the default factory setting select Reset type length to factory setting The system prompts you...

Страница 114: ...ect Ink Functions The screen displays all of the maintenance options 3 Select Maintenance 4 Press Yes Enter to perform maintenance press CE C key twice to go back to the Ready screen If you pressed Ye...

Страница 115: ...s as shown in the Bad example it is not acceptable Good Bad 5 Press Yes Enter if print quality is okay The display returns to the Ready screen 6 Press No Options key if print quality is poor The scree...

Страница 116: ...tly to the left Press again to shift it more to the left 4 Press 2 to shift the print position slightly to the right 5 Press Enter when you re done The display shows the print position you selected 6...

Страница 117: ...n the quality of the indicia fading streaking may result in the indicia not being recognised as valid postage CAUTION Replace the ink cartridge as soon as you see the Low Ink alert Out of Ink Replace...

Страница 118: ...dvise you to do so If necessary they will order a new printhead for you 1 Press the Options key 2 Select Setup Menu then Advanced Functions 3 Select Replace Printhead 4 The display prompts you to read...

Страница 119: ...zle points up to avoid ink drips 10 Remove the new printhead from its package 11 Hold the printhead so the label faces the front of the mailing machine you can only install the printhead one way Caref...

Страница 120: ...er Problems 7 3 Envelope Feeding Problems DM230L DM330L 7 3 Envelope Tape Feeding Problems DM350L 7 4 Tape Feeding Problems 7 7 Printing Problems 7 9 Display Problems 7 9 Moistening Problems 7 10 Refi...

Страница 121: ...ou can often restore normal operation by pressing the CE C key or by rebooting your system To reboot Unplug the AC cord from the wall outlet then plug the cord back in If you need to call Technical Su...

Страница 122: ...Feeding Problems DM230L DM330L Envelope Stalls on Transport Deck HINT If the Control Centre display prompts Remove Env but no envelope is present check if there is a partially fed tape on the feed de...

Страница 123: ...nter transport area Stall in moistener area Stall in the Moistener Area 1 To clear an envelope stall in the moistener area lift up and remove the moistener container as shown here Leave the container...

Страница 124: ...he moistener container Stalls in the Feeder Area NOTE If you get the message envelope stall in the message display try pressing the Mail button to see if this feeds the envelope You may get an envelop...

Страница 125: ...Printer Transport Area 1 To clear a tape or envelope stall in the printer transport area pull the release lever toward you This drops the end of the printer transport deck down so that you can remove...

Страница 126: ...the feeder push them in as far as they ll go The backing paper must be its original length Tape or Paper Fragments in Feeder HINT Remove remaining tape strips before you add a new stack Clean tape st...

Страница 127: ...s Tape or Paper Fragments in Feeder 4 Push down on the spring loaded pressure plate and remove any paper from under the feed roller or tape guide 5 Reinstall the moistener 6 Load tape strips and resum...

Страница 128: ...ollow the prompts If the test sample shows gaps perform printer maintenance as prompted You can repeat this up to three times See the instructions in Maintaining the Printer in Chapter 6 If printer ma...

Страница 129: ...side of the moistener tank If the sealant level is low add E Z Seal Sealing Solution until it reaches the bottom of the fill hole See the instructions in Chapter 6 Dry moistener brush Try wetting the...

Страница 130: ...ors are firmly seated in their receptacles One or more of the refill setup options may be wrong Go to the refill setup instructions as noted and check the following Does your phone system require you...

Страница 131: ...r is such that you cannot correct it the message Call Service appears in the display In this case write down the number of the error or any other message that appears and call for service or visit the...

Страница 132: ...plugging it back in If this does not fix the problem refer to the charts on the following pages for an explanation of the blink codes Note the number of blinks The lamp blinks a certain number of tim...

Страница 133: ...support 4 Blinks High tape motor temperature Wait a few minutes for the motor to cool If this error happens often call for technical support 5 Blinks High valve carriage or purge motor temperature Wai...

Страница 134: ...s and Add Ons section in Chapter 4 of this guide Select the IntelliLinkTM option from the Updates and Add Ons menu The system will dial Pitney Bowes and if an update for your printer maintenance contr...

Страница 135: ...your system is located in an environment where the temperature is within the acceptable temperature range Postage By Phone Error Codes Error Code 7 Invalid Status Code invalid account status Error Co...

Страница 136: ...tions Chapter Contents This chapter explains how to order supplies and accessories and optional features for your mailing system Supplies and Accessories 8 2 Options 8 3 Accounting 8 3 Printing 8 3 Ra...

Страница 137: ...n your envelope allowing you to deliver a strong message that instantly catches the eye of the recipient We offer a wide variety of ready made Envelope Ads that we ve created or you can create your ow...

Страница 138: ...ness grows tomorrow Departmental Accounting The optional accounting feature tracks postage costs for departmental accounts Please contact your Pitney Bowes Sales Representative for further information...

Страница 139: ...ete instructions on using it with your mailing system Weighing Your mailing system is designed to work with certain Pitney Bowes DM Series weighing platforms Your scale and mailing system allow you to...

Страница 140: ...SV61891 Rev A A Reports Chapter Contents Overview of Reports A 2 Accessing Reports A 2 Account Reports A 3 Refill Summary A 3 Configuration Report A 4 Error Report A 4 Meter Setup Report A 4...

Страница 141: ...ct a specific report press the number corresponding to the report 5 If the report is long or detailed you are prompted to verify that the printer is connected and paper is loaded For a short or summar...

Страница 142: ...ludes Date and time of the refill Refill amount Postage By Phone account number System serial number Report date Account Reports This report is available only if you have purchased the Accounting feat...

Страница 143: ...includes the system serial number and the date and time the report was printed The information in the report is very useful to our service representatives in the unlikely event that you should encoun...

Страница 144: ...optional accounting feature on your mailing system Overview of Accounting B 2 Setting Up Accounts B 2 Selecting Accounting Status B 3 Creating an Account B 3 Changing an Account B 4 Deleting an Accoun...

Страница 145: ...ast cleared The value total This is the total amount of postage charged to an account since it was last cleared An account password The following is a list of the account setup procedures For details...

Страница 146: ...rs in the display Creating an Account 1 Press the Options key 2 Select Setup Menu then Accounting Setup 3 Select Create Account 4 Type a name for the new account it can be up to 15 alphanumeric charac...

Страница 147: ...Select Change Account The display shows a list of accounts from which to choose 4 Key in the number of the account you want to change 5 Press Enter 6 Follow steps 4 through 8 under Creating an Account...

Страница 148: ...ess the Options key 2 Select Setup Menu then Accounting Setup 3 Select Clear All Accounts The display asks if you want to reset the value of all accounts to zero CAUTION Make sure you really want to c...

Страница 149: ...in Chapter 4 of this guide for more information 1 Press the Options key 2 Select Setup Menu then Accounting Setup 3 Select Enable Passwords The display tells you if passwords are enabled or disabled...

Страница 150: ...ount 1 Press the Options key 2 Select Setup Menu then Accounting Setup 3 Select Enable Clear Indv Acct The display tells you if the clear individual account function is enabled on or disabled off 4 Se...

Страница 151: ...B 8 SV61891 Rev A Appendix B Accounting Setup...

Страница 152: ...SV61891 Rev A Index...

Страница 153: ...by Phone 5 4 Batch count printing 3 26 Batch Totals displaying 3 25 3 26 3 27 Blink codes de ned 7 13 C Calibrating the tape length 6 10 Canada Post Contract Rate Code entering 4 21 Class selecting 3...

Страница 154: ...3 Ink cartridge ordering 8 2 replacing 6 14 Ink out blink code 7 14 Inspections noti cation of 1 3 IntelliLinkTM 1 2 K Keypad Numeric 2 3 2 9 2 11 L Lock Code changing 4 6 Lock Key location 2 9 2 11...

Страница 155: ...tor 2 3 location 7 13 Preset Normal 2 9 2 11 3 17 Presets deleting 4 24 renaming 4 24 storing current values 4 22 viewing current values 4 23 Presets Custom 2 9 2 11 Printer maintenance 6 11 Printer T...

Страница 156: ...3 21 Serial Port 2 12 Setting up accounts B 2 Software system updates 1 2 Software updates checking 5 4 Speci cations DM230L DM330L DM350L 1 4 Supplies how to order xiii 8 2 System clock 4 4 T Tape c...

Страница 157: ...I 6 SV61891 Rev A Index...

Страница 158: ......

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