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Troubleshooting

This chapter lists some com-
mon printer problems and
offers suggestions on how to
fix them.

In this chapter:

Problems and Solutions 6-2

Feed Problems ............... 6-2

Print Quality Problems .. 6-3

Interface Problems ........ 6-4

Serial Pin Connector

Diagram .......................... 6-5

Motor Problems ............. 6-6

Barcode Problems ......... 6-6

Other Problems .............. 6-7

Chapter

Содержание ADDRESSRIGHT DA500

Страница 1: ...AddressRightTM Printer DA500 DA550 Operator Guide US English Version ...

Страница 2: ...ed in a retrieval system of any type or transmitted by any means electronically or me chanically without the express written permission of Pitney Bowes We have made every reasonable effort to assure the accuracy and usefulness of this manual however we can not assume responsibility for errors or omissions or liability for the misuse or misapplication of our products Envelope Designer and SmartMail...

Страница 3: ...g Up the DA500 DA550 2 4 Choosing a Location for Your Printer 2 5 Important Safety Notes 2 5 Assembling the DA500 DA550 2 6 1 Attach the Wireframe to the Printer 2 7 2 Install the Sliding Fence 2 8 3 Position the Output Stacker Tray 2 9 4 Connect the Parallel Cable or Serial Cable 2 10 5 Connect the Power Cord 2 12 6 Turn Power On 2 12 7 Install the Ink Jet Cartridges Color Black 2 13 8 Removing t...

Страница 4: ...With Your Computer Printer Driver Software 4 2 Selecting Printer Properties 4 3 Using the Printer Properties Window 4 4 Selecting the DA500 DA550 Printer from a Windows Application 4 14 Envelope Designer Plus 4 15 Chapter 5 Printer Maintenance Preventive Maintenance 5 2 Cleaning 5 2 Print Quality Problems 5 2 Exit Rollers 5 3 Sensor 5 3 Floor Assembly and Top Cover 5 3 CMYK Printing Alignment DA55...

Страница 5: ... A 14 5 Address Recovery A 15 6 Clear Counter A 17 7 Job Settings A 17 Using the Setup Menu A 19 Setup Menu Diagram A 20 1 Heavy Media Mode A 21 2 Test Print Head A 21 3 Purge Print Head A 22 4 Lines Per Address A 23 5 Communications A 23 6 Hex Dump Mode A 26 7 Language A 28 8 Envelope Feed Delay A 30 9 Auto Envelope Eject A 30 10 ROM Revision Number A 31 Appendix B Specifications DA500 DA550 Spec...

Страница 6: ...Table of Contents Pitney Bowes DA500 DA550 Operator Guide iv ...

Страница 7: ...dressing applications This chapter explains what s in this guide and tells you how to order sup plies and where to get more information about using your DA500 DA550 In this chapter Welcome to the DA500 DA550 Ink Jet Printer 1 2 Using This Guide 1 2 System Requirements 1 3 Getting Help 1 3 Printer Options 1 4 Ordering Supplies 1 5 ...

Страница 8: ...r installing the printer driver selecting the printer from your software program and sending a mail job from your computer Chapter 5 Printer Maintenance Describes how to keep the printer clean and functioning properly Welcome to the DA500 DA550 Ink Jet Printer The Pitney Bowes DA500 DA550 ink jet printer is a desk top printer used to print addresses graphics and other information in color DA550 on...

Страница 9: ...e DA500 DA550 with your computer your system must meet the following requirements CPU Pentium II 233 MHZ or greater 64 MB or more preferred Operating System Windows 98 2000 NT ME XP Parallel Cable A parallel cable is supplied with your printer If you choose to use another cable make sure it isn t any longer than 10 feet Or Serial Cable To use the serial port a serial cable of no more than 15 feet ...

Страница 10: ...chnical support call the Pitney Bowes Customer Care Center at 1 800 522 0020 The World Wide Web We encourage you to visit our web site at http www pb com support Online Help The DA500 DA550 Print Driver has a built in help system To get to the driver click on Properties from Windows print dialog box Right click on items in question for the What s This Help button If you re using Pitney Bowes progr...

Страница 11: ...ith the print driver or make manual settings The W853 Ink Dryer helps to eliminate smudging on difficult materials like glossy stock The W760 Power Stacker holds up to 300 10 envelopes It helps maintain a neat stack in ZIP Code order when you run long jobs SmartMailer software refines and presorts mailing list entries to enable faster mail delivery at the lowest possible rates Printer Options You ...

Страница 12: ...inter Overview The following supplies are available for your DA500 DA550 printer Single Black Ink Cartridge order number 711 1 Single Color Ink Cartridge DA550 only order number 660 5 4 Pack of Black Ink Cartridges order number 660 9 Ordering Supplies continued ...

Страница 13: ...s 2 3 Setting Up the DA500 DA550 2 4 Choosing a Location 2 5 Important Safety Notes 2 5 Assembling the DA500 DA550 2 6 Attaching the Wire Frame 2 7 Installing the Fence 2 8 Positioning the Output Stacker 2 9 Connecting the Parallel or Serial Cable 2 10 Connecting the Power Cord 2 12 Installing the Ink Jet Cartridge 2 13 Removing the Ink Jet Cartridge 2 15 Chapter 2 ...

Страница 14: ...500 DA550 Operator Guide 2 Setting Up the DA500 DA550 Printer Unpacking the Printer As you remove the DA500 DA550 contents from the box check the parts against the list on the opposite page Shipped Assembled 1 2 3 4 6 5 7 ...

Страница 15: ...b Input Material Stacker as sembled 4 Long Sliding Fence 5 Power Cord 6 Short Sliding Fence 7 Parallel Cable Not Shown Printer Driver Software Envelope DesignerTM Plus Ink Jet Cartridges Color DA550 only and Black both models Quick Setup Instructions Printer Operating Guide Operator Training Guide POSTNET Certificate Installation Quality Report Operator Safety Tip Card Unpacking the Printer ...

Страница 16: ... printer Follow the steps on pages 2 7 through 2 15 The following product orientation will be useful in performing these steps Front is the area of the printer housing the LCD Rear is the area of the printer with the cable interface panel Left side is the input area of the printer Right side is the output area of the printer Setting Up the DA500 DA550 Feed Ramp and Lock Knob Sliding Fence Wirefram...

Страница 17: ...into a properly grounded wall outlet DO NOT use an adapter plug Use of an adapter could compro mise the ground and cause a possible shock hazard or damage to the equipment in the event of a short circuit DO NOT remove the ground pin from the line cord Avoid using outlets controlled by wall switches Someone could accidently shut your printer off The power cord wall plug is the primary means of disc...

Страница 18: ...e next page Requires use of a small flat head screwdriver Assembling the DA500 DA550 Do not remove covers The machine covers serve to enclose hazardous parts If the machine has been dropped or has otherwise had the covers stressed in any way report it to your Pitney Bowes Customer Service Representative Keep fingers loose clothing jewelry and long hair away from the moving parts To reduce the risk...

Страница 19: ...ment slot See photos below Assembling the DA500 DA550 continued Tabs Height Adjustment Slot Lock Knob Lock Lever Wire Frame Bottom Edge Curved metal Bar 3 Adjust the height of the wireframe so it s posi tioned at about a 45 degree angle Turn the lock knob on the side of the slide clockwise to hold the wireframe in position You can adjust both the height and side to side position of the wireframe t...

Страница 20: ...ne Use the short fence when printing material smaller than a 10 envelope Use the long fence for larger material Slide the square edge of the sliding fence into the slots on the frame slide as shown below The fence fits snugly in the slots to ensure accurate positioning during operation The next chapter explains how to set the fence to the width of the material you re running Sliding Fence in Posit...

Страница 21: ... stacker tray The tray can stack up to 150 10 envelopes Slide it under the output area of the printer as shown below then center it on the output area Right to left placement of the tray varies with the size of the media being printed 3 Position the Output Stacker Tray Assembling the DA500 DA550 continued Output Stacker Tray ...

Страница 22: ...cable has a connector One end is labelled Printer and the other is labelled Computer 1 To connect the Parallel Cable to the printer align the end of the cable connector labelled Printer with the parallel port on the interface panel at the rear of the printer See the figure below Push the cable connector into the port Serial Port Power Receptacle Fuse Power Switch 2 Secure the connector by snapping...

Страница 23: ...eft side of the printer s interface Attach the cable to the printer and the computer s hex jack screws using the thumb screws in the connectors 5 Initialize the DA500 DA550 s communication port by sending data to either the parallel or serial port When the serial interface is used the DA500 DA550 Communications menu settings must be configured to match the computer settings Con figure the computer...

Страница 24: ... the safety informa tion on pages 2 9 and 2 10 6 Turn Power ON Once you ve connected the cable press the printer s power switch to the ON position The switch is lo cated next to the power cord receptacle When you turn the printer on The LCD menu shows the STARTUP and INI TIALIZING screens After the print head carriage moves to the right and parks in the maintenance station the LCD shows the ON LIN...

Страница 25: ...iage to the middle of the printer 4 Remove the color DA550 only or black cartridge both models from its shipping container by peeling the top cover off Be careful not to touch the copper ribbon Installing and Removing the Ink Jet Cartridges WARNING The ink in the cartridge may be harmful if swallowed Keep new and used cartridges out of reach of children Discard empty cartridges immediately 5 Gentl...

Страница 26: ...a new cartridge Otherwise select NO 11 Press Enter The display returns to the OFF LINE screen IMPORTANT When installing cartridges on the DA550 please immediately perform the CMYK Printing Align ment procedure found on page 5 4 Note The print cartridge photos in this section are of the DA550 printer The DA500 has only one cartridge 8 Push the cartridge forward away from you until it snaps in place...

Страница 27: ... On Line key until the display reads OFF LINE 2 Open the Transport Door of the printer 3 Press the Cartridge key on the control panel This moves the carriage to the middle of the printer 4 To remove the ink jet cartridge color or black place your thumb on the grooved surface and press down until it pops loose 5 Lift the print cartridge out of the cradle Installing and Removing the Ink Jet Cartridg...

Страница 28: ...2 16 Pitney Bowes DA500 DA550 Operator Guide 2 Setting Up the DA500 DA550 Printer This page is intentionally blank ...

Страница 29: ...equirements of your print jobs In this chapter Printer Features 3 2 Set Up the Job 3 4 Set the Separator Gap 3 7 Center the Wireform 3 9 Set the Feed Angle 3 11 Position the Feed Fence 3 12 Load Materials 3 13 Adjust Feed Ramp 3 14 Adjust Media Thickness Lever 3 15 Adjust Upper Exit Rollers 3 16 Print a Test Piece 3 18 Chapter 3 ...

Страница 30: ...ion Printer speed depends on the number of characters per line the number of lines character size font interface barcode material size and graphics Print Qualities The printer has three selectable print qualities Draft fastest speed Letter medium speed and Executive slowest speed Internal Fonts A font is a set of characters letters numbers and sym bols that use the same typeface The DA500 DA550 ha...

Страница 31: ...erial sizes Width Height Thickness Maximum 12 5 15 118 317 5 mm 381 mm 3 0 mm Minimum 3 5 003 76 mm 127 mm 0762 mm For envelope addressing purposes the DA500 DA550 is compatible with any word processor or database applica tion that can print a mailing label Approved Media Types The printer can be used with the following types of mate rial Envelopes Postcards Booklets Tabbed Self Mailers Catalog en...

Страница 32: ...termine how reliably your printer feeds the setup adjustments and the quality of your material A good setup minimizes misfeeds and jams And your printer will perform at its best when you run material that falls within our published specifications Please see Appendix B for complete material specifica tions The figure on the next page calls out key machine compo nents each of which is briefly descri...

Страница 33: ... the material you re running Adjust its side to side position so it s centered under the stack 5 Feed Ramp and Lock Knob The feed ramp adds a gentle slope to the stack to help feeding Lower the feed ramp until the top of the bottom piece in the stack reaches the middle of the feed ram Secure the feed ramp with the lock knob 6 Wireframe Slide Slides the wireframe side to side Lock in position with ...

Страница 34: ...inter Adjust so that each roller overlaps the edge of the material by 1 4 13 Transport Door Open to gain access to the print cartridge and exit rollers 1 2 4 5 6 7 8 11 10 13 12 9 3 9 Control Panel Use the control panel buttons to access printer menus define print options run the print job position the print carriage and turn the printer on and off line See Appen dix A Printer Menus for detailed i...

Страница 35: ...he left wall of the input area then place it between the separator fingers the lower section of the H Blocks and the feed roller 4 Lower only the H Blocks that come in direct contact with the sample material Make sure the material is between the separator fingers and the feed rollers and that the separator fingers do not directly contact the feed rollers 5 Lock each separator in place NOTE If the ...

Страница 36: ...DA550 Operator Guide 3 DA500 DA550 Basics Setting the Separator Gap Setting Up A Job continued H Block Lock Knob Place a sample piece against the input wall and between the separator fingers and the feed roller Support Plate ...

Страница 37: ...ingers of the outermost H Block 2 Lower the outer H Block so it contacts the mate rial then lock the H Block in place 3 With all H Blocks locked in position slide the envelope back to its original position 2 Center the Wireform under the Material by doing the following 1 Place a sample piece of material in the feed area up against the support plate 2 Push down on the wireframe lock lever to free t...

Страница 38: ...3 10 Pitney Bowes DA500 DA550 Operator Guide 3 DA500 DA550 Basics Setting Up A Job continued Lock Lever ...

Страница 39: ...r depends on the type of material you re running Heavy material adjust to a low angle Standard material adjust to the center 45 degree Angle Light material adjust to a high angle To make the adjustment 1 Loosen the lock knob on the wireframe slide 2 Move the wireframe up or down as required 3 Tighten the lock knob to secure the wireframe Lock Knob Wire Frame ...

Страница 40: ...ller than a number 10 envelope To position the fence 1 Place a sample piece or trial stack of material in the input area 2 Slide the fence until it almost touches the stack of material 3 Check that there s about 1 16 clearance the thickness of adime between the fence and the stack NOTE Proper clearance is important If you push the fence tight up against the stack it could retard feeding and cause ...

Страница 41: ...Tamp the material on a flat surface making sure that the stack is square 4 Shingle the stack as you load it into the input area Load envelopes so the side to be printed faces up Flaps should be down and oriented away from the feed roller flaps trailing 5 Position the right edge of the envelopes flush against the support plate Begin with just a few envelopes to start the stack and get the proper co...

Страница 42: ... Lower the feed ramp until the top of the bottom piece of the stack reaches the middle of the feed ramp 3 Tighten the feed ramp s lock knob to hold it in position At this point it s a good idea to recheck your setup ad justments Is the separator gap adjustment correct Is the wireframe centered under the material Is the feed angle okay Is there a slight clearance between the sliding fence and the e...

Страница 43: ... lever in the middle position If the address appears blurred or too light lower the lever if the address appears smeared raise the lever The DA500 DA550 is designed to feed and print on a range of materials with various finishes and coatings However the sharpness of the print may vary with differ ent materials depending on how absorbent the surface is as well as other qualities You ll get best res...

Страница 44: ...print a faint impression at incremental distances on the material If this happens move the roller or rollers toward the nearest clear zone that is an area free of printing 8 Adjust the Upper Exit Rollers Adjust the upper exit rollers so the outside edge of the rollers overlap the left and right edges of the material by 1 4 Slide the rollers from side to side to make the adjustment Setting Up A Job...

Страница 45: ...efore it becomes necessary to remove the stack from the bin The optional W760 stacker increases capacity to 300 10 envelopes NOTE As the stack approaches the 5 limit there is a potential for stacking misfeed pieces not neatly stacked one on top of the other This can cause envelopes to stack out of ZIP Code sequence Setting Up A Job continued ...

Страница 46: ... the LCD 3 Press the On Line button on the printer control panel until the LCD display reads OFF LINE 4 Press the Test Env button A single envelope will feed and a sample address should print 5 Check the print quality If it s not what you want adjust the media thickness lever page 3 15 as required and run another test piece by pressing the Test Env button on the interface panel at the rear of the ...

Страница 47: ...er application In this chapter Printer Driver Software 4 2 Selecting Printer Properties 4 3 Using the Printer Properties Windows 4 4 Selecting the DA500 DA550 Printer from a Windows Application 4 14 Envelope DesignerTM Plus 4 15 NOTE Graphics that show the DA550 also represent the DA500 Screen captures represent the Windows 2000 operating system Chapter 4 ...

Страница 48: ... the printer about the settings you want to use in your print job If you have not previously installed the printer driver on your computer refer to the installation instructions fur nished with it The printer drivers are contained on the Envelope De signer Plus CD that comes with your printer Select printer drivers from the initial screen and follow the on screen prompts The product code is on the...

Страница 49: ...teps 1 Click the Start button in the task bar then select Settings 2 Click Printers The Printer window displays 3 Right click the Pitney Bowes icon then left click the Properties option The Properties window opens and displays seven tabs each of which allows access to different printer options Note that the General tab window displays when the Properties window opens To access another option left ...

Страница 50: ...ed item Use of the window for each tabbed item follows starting with the General tab window If the General tab window is not currently active left click the General tab Using the Printer Properties Window Use the Location area to specify where the printer resides You can use alphanumeric characters in combination with any querty keyboard symbol to designate the site For example if your printer is ...

Страница 51: ...r Click Printing Properties to change the printer s default settings Default options include document orientation and paper source Click Advanced in the Printing Prefer ences window to access other settings such as print quality and paper size Click Print a Test Page to ensure your printer is con nected and working to satisfaction If the test page does not print and if you have web access click Tr...

Страница 52: ...r private use choose the Not Shared option Only the user logged onto the computer will be able to use this printer The window shown here is a standard Windows driver dialog not developed by Pitney Bowes and not sup ported by Pitney Bowes The settings in this tab should not be changed as Pitney Bowes does not support networking it s Envelope print ers Using the Printer Properties Window continued ...

Страница 53: ...the associ ated port monitor and the printers that use the ports To add another port to the display list click Add Port Follow the subsequent prompts to identify and name the new port s To delete a port select the desired port and then click Delete Port To set the transmissionretry value click Configure Port enter the desired number of seconds and then click OK Using the Printer Properties Window ...

Страница 54: ... configure the printer for limited availability select the Available from option and then enter the desired time frame NOTE If a document is sent to the printer while it is unavailable the document will be held spooled unitl the printer is available Use the Priority area of this window to rank the status of document to be printed Settings range from 1 to 99 with 1 indicating the highest priority U...

Страница 55: ...ng in the back ground select the Spool print documents so program fin ishes printing faster option To ensure that the whole document is ready at the same time for printing select the Start printing after last page is spooled option To start printing as soon as the first page of a docu ment is received by the printer select the Start printing immediately option To send the document directly to the ...

Страница 56: ...cument orientation and paper source 3 Click Advanced to access other settings such as print quality and paper size 4 Click OK to return to the Printer Properties window To change the default print processor and or data type 1 Click Print Processor 2 Select from the options available 3 Click OK to return to the Printer Properties window To insert a page between ech printed document 1 Click Separato...

Страница 57: ...ement tab in the Properties window To allow the system to select the best colors from the available profile choose the Automatic option The Automatic option is the manufacturer recommended choice If you want to choose the desired colors select the Manual option Use the color profile portion of this window to Add or remove color profiles associated with this printer Change the default color profile...

Страница 58: ...50 with Your Computer Using the Printer Properties Window continued To display the Security window left click the Security tab in the Properties window Pitney Bowes does not recommend Networking There fore adding or removing permissions should not be used at this time ...

Страница 59: ...Printer Properties Window continued To display the Device Settings window left click the Device Settings tab in the Properties window Pitney Bowes recommends that you leave the manufac turer set default as it is in this window and refer to your envelope printing application to change envelope sizes ...

Страница 60: ...he software application that you use when printing envelopes with the DA500 DA550 printer and open the file you want to use 2 From the File menu select Print The Print dialog box appears 3 Click on the arrow in the Printer Name box When you click on the arrow a drop down list box appears containing the names of the available printers The illustration below shows a typical print dialog box with the...

Страница 61: ...ts quickly With Envelope Designer Plus you can create and position a mailing address return address single line message barcode and graphics Envelope Designer Plus has an extensive online help system and a Wizard that guides you through the entire design process Envelope Designer Plus virtually eliminates the need for setting up your envelope manually using either the print driver options or the p...

Страница 62: ...4 16 Pitney Bowes DA500 DA550 Operator Guide 4 Using the DA500 DA550 with Your Computer This page is intentionally blank ...

Страница 63: ...you should perform on a regular basis to keep your printer running trouble free In this chapter Preventive Maintenance 5 2 Cleaning 5 2 Print Quality Problems 5 2 Exit Rollers 5 3 Sensor 5 3 Floor Assembly and Top Cover 5 3 CMYK Printing Alignment DA550 Only 5 4 Chapter 5 ...

Страница 64: ...nt quality is unacceptable try the following Adjust the media thickness lever page 3 15 to see if print quality improves Clean the print head cartridge dampen a soft cotton cloth with water and wipe the nozzles clean Install a new ink cartridge page 2 13 From the Setup Menu select 3 Purge Printhead The purging process clears any clogged ink on the print nozzle Often this returns the print quality ...

Страница 65: ...me contaminated with ink Use water to dampen a soft cloth and remove the ink from the rollers A film and or dust can build up on the sensors and couse misfeeds of the material Lift the transport door and use compressed air to blow dust from the sensors Cans of compressed air are available from many computer supply houses Periodically wipe the cover and floor assembly feed deck with a soft cotton c...

Страница 66: ... CMY need to be correctly aligned The alignment procedure should be done whenever you replace any of your cartridges Follow this procedure to align the cartridges 1 Turn ON the DA550 When the startup completes the following screen displays 2 Press the Cartridge button 3 Replace the ink print cartridge if you haven t done so already The following prompt displays Press any key to continue CMYK Print...

Страница 67: ...w cartridge otherwise press Eject if all you need to do is the alignment procedure 5 When the ALIGN INK CARRIDGES prompt dis plays press CMYK Printing Alignment DA550 ONLY continued 6 When the prompt for horizontal color alignment displays insert an envelope into the printer and press ENTER 7 The following prompt displays and the sample shown on the next page prints on the envelope ...

Страница 68: ...e the number that represents the best horizontal alignment of the upper and lower lines for the color and black cartridges respectively 9 Insert an envelope into the printer and press ENTER The horizontal adjustment prompt displays and the sample shown on the next page prints on the envelope CMYK Printing Alignment DA550 ONLY continued ...

Страница 69: ...e envelope should now be aligned 10 Press MENU to return to the alignment choice win dow 11 Press or to move to the vertical alignment screen 12 Insert an envelope into the printer and press ENTER The vertical adjustment prompt displays and the sample shown on the next page prints on the envelope CMYK Printing Alignment DA550 ONLY continued ...

Страница 70: ...nt of the upper and lower lines for the color and black artridges respectively 14 Insert an envelope into the printer and press ENTER The vertical adjustment prompt displays and the sample shown on the next page prints on the envelope NOTE The number you selected will be highlighted and all lines on the envelope should now be aligned CMYK Printing Alignment DA550 ONLY continued ...

Страница 71: ...Printer Maintenance 5 Pitney Bowes DA500 DA550 Operator Guide 5 9 15 Press MENU twice to return to the normal ON LINE screen CMYK Printing Alignment DA550 ONLY continued ...

Страница 72: ...5 Printer Maintenance 5 10 Pitney Bowes DA500 DA550 Operator Guide This page is intentionally blank ...

Страница 73: ...blems and offers suggestions on how to fix them In this chapter Problems and Solutions 6 2 Feed Problems 6 2 Print Quality Problems 6 3 Interface Problems 6 4 Serial Pin Connector Diagram 6 5 Motor Problems 6 6 Barcode Problems 6 6 Other Problems 6 7 Chapter 6 ...

Страница 74: ... using the prop check the H Block gap for proper separation Also make sure the wire frame is centered under the material See pages 3 9 Reason Dirty feed rollers Solution Clean the feed roller with denatured alcohol DO NOT use any other solvents or detergents They could damage the feed rollers Reason Paper dust present yellow or white residue blocking feed sensor Solution Clean sensor with compress...

Страница 75: ... lever page 3 15 If this fails to correct the problem replace ink cartridge pages 2 13 2 15 Problem Address Smudging Reason Incorrect media thickness lever setting Ink may not dry on very high gloss material Solution Check whether media thickness lever is ad justed too low page 3 13 Try using less glossy material Check exit rollers Problem Address Printing is not Sharp Reason Incorrect media thick...

Страница 76: ...d line feeds and adjust Lines Per Address to the same number Also check line termination Typical CR CR LF LF Other choices CR CR LF LF LF CR CR LF CR LF CR CR LF LF CR LF double spacing Problem No Communications Printer Does Not Respond Reason Incorrect print driver bad parallel or serial cable bad printer controller board Solution Use DA500 DA550 print driver replace parallel or serial cable Make...

Страница 77: ...R COMPUTER DB25 DB25 CHS GND TXD RXD CTS DSR SIG GND DTR CHS GND RXD TXD DTR SIG GND CTS DSR 1 2 3 5 6 7 20 1 3 2 20 7 5 6 DB25 DB9 CHS GND TXD RXD CTS DSR DTR SIG GND RXD TXD DTR DSR CTS SIG GND 1 2 3 5 6 7 20 2 3 4 6 8 5 Serial Pin Connector Diagram Connector Diagram ...

Страница 78: ...on Invalid ZIP Code format Solution Check ZIP Code for invalid character Example Zero 0 can only be the number not the letter O Verify that there is a dash inserted between the 5 4 ZIP Code Per DMM manual specifica tions Reason Address too low Solution Verify the bottom of the last line of the address field is not less than 5 8 from bottom edge of the media Barcode Problems Problem Motor Turning b...

Страница 79: ...justed correctly Solution Adjust the H Blocks to the thickness of the material you re running See page 3 7 Reason Paper jam obstructing paper path Solution Clear obstructed path Reason Dirty paper feed sensor Solution Clean sensor with compressed air See page 5 3 Problem Shuttle Jam Reason Envelope thickness lever is set too low for material Solution Open the transport door and adjust the media th...

Страница 80: ...the card has been removed insert the card turn the printer off then turn the printer on again Problem Out of Memory Reason The printer can run out of memory when downloading fonts or graphics Solution This generally means you re trying to use a graphic artwork that s too big or you have too many fonts or too large a font size If the out of memory message appears try reducing the size of your art a...

Страница 81: ...nus The printer menus are used to control how your printed material looks This chapter describes each menu and its options In this Appendix Using the Control Panel A 2 Using the Menus A 3 Main Menu A 5 Setup Menu A 19 Appendix A ...

Страница 82: ... up your envelope layout Using the Control Panel The buttons on the control panel perform the following functions This Button Does This ON LINE Toggles switches between ON LINE communicates with host and OFF LINE no communications withhost Note that the functions of two buttons Eject and Car tridge vary depending on whether the printer is ON LINE or OFF LINE Eject When printer is OFF LINE press to...

Страница 83: ...enu options Using the Menus Menu Displays the options on the Main Menu and the Setup Menu The printer must be OFF LINE to accessthe menus Enter Press to select the currently displayed menu option Cartridge plus With the printer OFF LINE press to move the ink cartridge holder t o the center of the printer This makes it easy to remove the car tridge With the printer ON LINE press to scroll forward t...

Страница 84: ...tions 5 When the appropriate menu option appears press the Enter button to display the choices associated with that option 6 Press or to scroll through the choices When an option has an asterisk in front of it means that option is presently selected Upon receipt of the printer from the factory the asterisk is typically the default setting When you press the Enter button to define a new option an a...

Страница 85: ... Using the Main Menu The Main Menu options are 1 Address Layout 2 Print Quality 3 Font 4 Barcode 5 Address Recovery 6 Clear Counter 7 Job Settings NOTE The settings you define in a software appli cation such as SmartMailer override any settings you choose in the printer menus ...

Страница 86: ...B SIZE C WIDTH D BOLD E ITALIC F OUTLINE A LOCATION B 5 DIGIT ON OFF C 9 DIGIT ON OFF A GET ADDRESS B CLEAR MEMORY A LOAD B SAVE 1 ADDRESS LAYOUT 2 PRINT QUALITY 3 FONT 4 BARCODE 5 ADDRESS RECOVERY 6 CLEAR COUNTER 7 JOB SETTINGS CLEAR ADDRESS YES NO PIECE COUNTERS Using the Main Menu continued NOTE To print a list of the Main Menu and Setup Menu settings press the test button when ROM REV is displ...

Страница 87: ...ail piece Define the following options from this menu A Distance to Right Left Margin This option sets the start of the address the left side of the address as measured from the right side of the envelope For 10 envelopes this should be about 5 5 Press the or buttons to increase or decrease the Distance to Right MORE or LESS defined in inches or millimeters The left margin is the distance measured...

Страница 88: ...t barcode will not be printed Press the Enter button to enable the desired measurement C Line Spacing Press the or buttons to increase or decrease the Line Spacing i e 3 4 6 8 lines inch or Automatic defined in lines per inch Automatic line pitch selection is based on industry standard definitions for line spacing for each print pitch and style selected The printer will automati cally select the c...

Страница 89: ...ayout continued E Orientation Control The choices are Automatic and Manual When Orienta tion Control is set to Automatic the printer acknowl edges the orientation commands sent from the com puter Setting Orientation to Manual notifies the printer to use the menu settings for orientation ...

Страница 90: ...ption appears on the LCD panel 4 Press the Enter button to select this option 5 Press the or buttons to scroll through the address layout options 6 Press the Enter button to select the desired option A B C D or E 7 Press the or buttons to scroll through the choices associated with each option 8 When you ve finished making selections press the menu button several times to back out of the menu until...

Страница 91: ...f the three print qualities It prints at the slowest speed uses the most ink and delivers the best quality printout Executive quality prints envelopes that require a professional appearance B Letter Quality Black 300 x 600 DPI Color 300 x 200 DPI Letter quality is used for envelopes that require a finished polished appearance C Draft Quality Black 150 x 600 DPI Color 300 x 150 DPI This is the ligh...

Страница 92: ... option is displayed on the LCD panel 4 Press the Enter button to select the option you want 5 Press the or buttons to scroll through the Print Quality options until the desired option Execu tive Letter or Draft is displayed on the LCD panel 6 Press the Enter button to select the desired option 7 After you ve made your selection press the Menu button several times to back out of the Menu until the...

Страница 93: ... The options on this menu are Name Width Bold Italic and Outline A Name The printer has thirteen internal fonts as described above and one barcode font B Size The font size internal or external can be set from 4 to 30 point C Width The font width is Normal 100 thin 75 con densed 50 wide 125 or expanded 150 D Bold This is the darkest imprint because character stroke weight thickness of print is inc...

Страница 94: ...he LCD panel 3 Press the Enter button to select the desired option A B C D E or F 4 After making your selections press the Menu button several times to back out of the Menu until the printer displays OFF LINE Then press the ON LINE button to enable the printer o select the font options Use this option to include a USPS certified barcode on your mailpieces The DA500 DA550 can print a 5 or 11 digit ...

Страница 95: ... through the Main Menu options until the BARCODE option displays on the LCD panel 2 Press the Enter button to select this option 3 Press the or buttons to scroll through the Barcode options until the desired option A Location and B 5 Digit On Off displays on the LCD panel 4 Press the Enter button to select an option Use this option to define where the U S Postal Service POSTNET Barcode will print ...

Страница 96: ...s the Enter button to select this option 3 Press the or buttons to scroll through the Barcode options until the desired option A Location and B 5 Digit On Off displays on the LCD panel 4 Press the Enter button to select an option Use this option to define where the U S Postal Service POSTNET Barcode will print 5 Press the Enter button at the 5 digit barcode prompt and use or to turn the option ON ...

Страница 97: ...The first 16 characters of the first line of the last address printed will be displayed on the LCD Press the or buttons to scroll through the addresses When the desired address appears press the Enter button to print that address plus the remaining addresses in the buffer NOTE If you are using the windows NT operating system only cryptic characters will appear B Clear Memory Select Clear Memory be...

Страница 98: ...tton several times to back out of the Menu until the printer displays OFF LINE Then press the ON LINE button to enable the printer Use this option to clear the piece batch counter 1 Press the or buttons to scroll through the Main Menu options until the option displays on the LCD panel 2 Press the Enter button to select this option 3 Press the or button to select CLEAR PIECE COUNTER YES or NO 4 Aft...

Страница 99: ...ve a previous job setup Press for more or for less to increase or decrease the desired job number Press the Enter button to select the desired option B Save Use this option to save the current envelope setup address position barcode position number of lines per inch and so on The printer saves the setup as a job number 1 through 8 You must keep a record of these setups and the number you assigned ...

Страница 100: ...n appears on the LCD panel 2 Press the Enter button to select this option 3 Press the or buttons to select A Load or B Save 4 Press the Enter button to select the desired option 5 After making your selection press the Menu button several times to back out of the Menu until the printer displays OFF LINE Then press the ON LINE button to enable the printer NOTE If your printer is attached to a comput...

Страница 101: ... LINE If the printer is ON LINE press the ON LINE button once so the LCD displays OFF LINE Then press and hold the Menu button for four seconds to display the Setup Menu The Setup Menu options are 1 Heavy Media Mode 2 Test Print Head 3 Purge Print Head 4 Lines Per Address 5 Communications 6 Hex Dump Mode 7 Languages 8 Envelope Feed Delay 9 Envelope Auto Eject 10 ROM Revision and Maintenance Count ...

Страница 102: ...EST PRINT HEAD 3 PURGE PRINT HEAD 4 LINES PER ADDRESS 5 COMMUNICATIONS 6 HEX DUMP MODE 7 LANGUAGE 8 ENVELOPE FEED DELAY 9 ENVELOPE AUTO EJECT 10 ROM REVISION AND MAINTENANCE COUNT Using the Setup Menu continued A BAUD RATE B PARITY C WORD LENGTH D LINE TERMINATION NOTE To print a list of the Main Menu and Setup Menu settings press the test button when ROM REV displays ...

Страница 103: ... the or buttons to scroll through the Setup Menu options until the 1 HEAVY MEDIA LOAD appears on the LCD panel 2 Press the Enter button to select this option 3 Press the or buttons to select A ON or B OFF 4 Press the Enter button to select the desired option 5 After making your selection press the Menu button several times to back out of the Menu until the printer displays OFF LINE Then press the ...

Страница 104: ... option appears on the LCD panel 2 Press the Enter button to select this option The LCD will display Print test pattern 3 Press for Yes to print the test pattern or press for No to cancel If you press Please wait Test pattern is print ing displays The printer prints a diagonal line across the material If a gap is present within the diagonal line the nozzle may be blocked and need to be cleaned 4 P...

Страница 105: ...URGE TEST HEAD appears on the LCD panel 2 Press the Enter button to select this option 3 To select Purge Print Head cycle press Enter when the Purge Print Head message dis plays This option can be enabled by pressing the button YES or disabled by pressing the button NO If enabled the printer will display Please wait Ink Jets being purged 4 Press the Menu button to back out of the menu until the pr...

Страница 106: ...pears on the LCD panel 2 Press the Enter button to select this option 3 The LCD displays LINES ADDRESS MORE or LESS The range is from 1 to 66 lines To select the range press the button MORE or button LESS The printer can print an address which is typically between 3 and 8 lines 4 Press the Menu button to back out of the menu until the printer displays OFF LINE Then press the ON LINE button to enab...

Страница 107: ...munications menu settings must be configured to match the computer settings Configure the computer to use either the XON XOFF or DTR handshaking settings to communicate with the DA500 DA550 Use the following sub menus to change the DA500 DA550 serial communications A Baud Rate B Parity C Word Length D Line Termination NOTE To verify that the computer and the DA500 DA550 are communicating with the ...

Страница 108: ... choices are CR CR LF LF CR CR LF LF LF CR CR LF CR LF CR CR LF LF CR LF To use the Communications option 1 Press the ON LINE button until the display reads OFF LINE 2 Press the Menu button for four seconds to display the Setup Menu 3 Press the or buttons to scroll through the Setup Menu options until the Communications option displays on the LCD panel 4 Press the Enter button to select the option...

Страница 109: ...heck the integrity of your data When you enable this option instead of addresses printing a HEX dump of the data stream prints on the material To use this option the printer must be attached to a computer 1 Press the or buttons to scroll through the Setup Menu options until 6 HEX DUMP MODE appears 2 Press the Enter button to select this option which configures the printer to print raw ASCII data T...

Страница 110: ...T LF VT FF CR SO SI DLE DC1 DC2 DC3 DC4 NAK SYN ETB CAN EM SUB ESC FS GS RS US SP 0 1 2 3 4 5 6 7 8 9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z _ a b c d e f g h i j k l m n o p q r s t u v w x y z DEL 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 0 1 2 3 4 5 6 7 0 16 32 48 64 80 96 112 D E C H E X MSB LSB Hex Chart 6 Hex Dump Mode continued ...

Страница 111: ...led the same address will be printed on several envelopes 3 to 5 because HEX codes are two digits each separated by brackets Since a capital letter A is a Hex 41 there are 4 elements printed for each character of the address When reviewing addresses printed in HEX mode start from the end of the address ZIP Code 30 s number and count backward toward the beginning of the address Count the number of ...

Страница 112: ...et The symbol set contains the International Standards Organization ISO character set substitution tables They include the following ISO 6 ANSI ASCII ISO 69 FRENCH ISO 21 GERMAN ISO 4 UK ISO 60 NORW DAN ISO 11 SWED FIN ISO 15 ITALIAN ISO 17 SPANISH ISO 61 NORW DAN ISO 10 SWED FIN ISO 16 PORTUGUESE ISO CHAR SET ISO 8859 Roman 8 WINDOWS LATIN PC 8 B Inch Millimeter This option selects the printer Me...

Страница 113: ...ss the or buttons to scroll through the Setup Menu options until 7 LANGUAGE ap pears on the LCD panel 2 Press the Enter button to select this option 3 Press Enter to select the Language option you want to use A B or C 4 Press the button or button to view the menu languages available Press Enter to select an option 5 When you ve finished making selections press the Menu button to back out of the me...

Страница 114: ...inter To use this option 1 Press the or buttons to scroll through the Setup Menu options until 8 FEED DELAY appears on the LCD panel 2 Press the Enter button to select this option The time delay 0 to 30 seconds can be adjusted by pressing the button MORE or button LESS 3 When you ve finished making selections press the Menu button to back out of the menu until the printer displays OFF LINE Then pr...

Страница 115: ... job To use this option 1 Press the or buttons to scroll through the Setup Menu options until 9 AUTO ENVELOPE EJECT appears on the LCD panel 2 Press the Enter button to select this option 3 Press the button ON or the button OFF 4 Press the Menu button to back out of the menu until the printer displays OFF LINE Then press the ON LINE button to enable the printer ...

Страница 116: ...ch is the total number of print cycles accumulated is also displayed This infor mation is helpful in determining solutions to printer problems To momentarily view the ROM Revision and the Mainte nance Count 1 Press the or buttons to scroll through the Setup Menu options until 10 ROM REVISION NUMBER appears on the LCD panel 2 Press the Enter button to select this option 3 Press the Menu button to b...

Страница 117: ...DA500 DA550 Specifications This Appendix contains detailed hardware and ma terial specifications for the DA500 DA550 printer Appendix B ...

Страница 118: ...ction with those systems Equipment Specifications Microsoft Windows Operating System Microsoft s Not Supported Date Last Date Pitney Bowes will support Microsoft Windows Operating System in conjunction with SmartMailer Recommended Replacement 98 and 98 2 nd ed June 30 2006 July 31 2006 Windows 2000 Pro or XP Pro Millennium Me June 30 2006 July 31 2006 Windows 2000 Pro or XP Pro NT 4 0 June 30 2003...

Страница 119: ...ft Black 150 x 600 DPI Color 300 x 150 DPI Letter Quality Black 300 x 600 DPI Color 300 x 200 DPI Executive Black 600 x 600 DPI Color 300 x 300 DPI Fonts Resident Fonts Courier Sans Serif Roman OCR A Quincy Springer Hancock Alpine Baxter Marina Stencil Windmill Silicon and Code 39 Barcode All fonts are scalable from 4 to 30 pt size Resident Font Enhancements Bold Expanded Outline Condensed Italic ...

Страница 120: ...ight of the envelope above the address block below the address block Barcode Printing Types The DA500 DA550 can print the following barcodes 1 Dimensional The printer is capable of printing a USPS Certi fied POSTNET barcode All types of barcodes can be printable including FIM 3 of 9 4 state bar code UK Canadian Euro Asutralia etc and others The printer is capable of printing 5 9 or 11 digit barcod...

Страница 121: ... Bowes Envelope DesignerTM Plus software does not support the creation of FIM barcode Throughput Up to 10 000 pieces per hour depending on color print mode media size number of address lines and barcode imprinting The following throughput specifi cations are based on using number 10 envelopes size 10 point type 3 lines per address 18 characters per line no barcode margin 5 inch 12 7 cm Black Print...

Страница 122: ...of the mailpiece See the figure below Equipment Specifications continued Trailing Edge Top Right FeedDirection NOTES 1 All edges are viewed from the front surface of the material 2 Two clear zones each 0 3 inches wide are required on the mailpiece to allow clearance for the exit rollers 3 Printing is allowed to the top edge of the media however print quality will be degraded 4 The lower 5 8 inch o...

Страница 123: ...mm Vertical within 1 5mm Skew within 1 degree For other media Horizontal within 3 0mm Vertical within 3 0mm Skew within 2 1 2 degrees Environmental Limits Operating Conditions Temperature 55 to 95 F 12 to 35 C Humidity 8 to 80 Maximum Wet Bulb Temperature 80 F 27 C Storage Conditions Temperature Printer 42 to 100 F 5 to 40 C Humidity Supplies 10 to 90 Maximum Wet Bulb Temperature 85 F 29 C Shipmen...

Страница 124: ...ecommended Usage Pitney Bowes has tested this machine under many different conditions and recommends that you do not exceed the usage levels specified below Monthly usage is 77 000 pieces NOTE Usage beyond these recommended cycles is not covered under your Equipment Maintenance Agreement Product life is 5 years or 4 620 000 cycles whichever comes first Equipment Specifications continued ...

Страница 125: ... Bond paper Recycled paper Coated paper Card stock Brown kraft Manila Material Notes Envelopes have a flap along the long edge and are processed by the printer non flap edge first Enve lopes may have either a diagonal or straight edge along the envelope flap Booklets are defined as media having physical dimen sions 6 x 9 or larger Booklets have an opening along their long edge which is covered by ...

Страница 126: ...side Self mailers may be of C Z or 1 2 folded con struction They may not exceed the maximum allow able thickness as specified on the previous page and must be tabbed per postal regulations A catalog may consist of multiple pages bound by adhesive or tabs on the feed edge or at 90 degrees with respect to the feed edge Sheet stock may consist of 16 to 28 lb bond as well as 60 to 80 lb coated stock T...

Страница 127: ...ronial 4 1 8 x 5 5 8 105 x 142 5 1 2 Baronial 4 3 8 x 6 3 4 110 x 171 6 Baronial 4 3 4 x 6 1 2 121 x 165 7 3 4 Official 3 7 8 x 7 1 2 98 x 190 7 Official 3 3 4 x 6 3 4 95 x 171 8 5 8 Official 3 5 8 x 8 5 8 92 x 219 9 Official 3 7 8 x 8 7 8 98 x 225 10 Official 4 1 8 x 9 1 2 104 x 241 11 Official 4 1 2 x 10 3 8 114 x 263 12 Official 4 3 4 x 11 120 x 279 14 Official 5 x 11 1 2 127 x 292 Monarch 3 7 ...

Страница 128: ...Appendix B Specifications B 12 Pitney Bowes DA500 DA550 Operator Guide This page is intentionally blank ...

Страница 129: ...Index ...

Страница 130: ...nts B 4 Choosing a Location for Your Printer 2 5 Cleaning Exit Rollers 5 3 Floor Assembly and Top Cover 5 3 Precautions 5 2 Preventive Maintenance 5 2 Print Head Cartridge 5 2 Rubber Rollers 5 2 Sensor 5 3 Cleaning Printhead Cartridge 5 2 Clear Counter Using Menu to A 18 Clear Counter A 18 Clear Memory A 16 Communications A 27 Baud Rate A 27 DTR handshaking A 24 Line Termination A 28 parallel inte...

Страница 131: ...ng Help 1 3 1 4 Glossy Material Print Quality 3 15 H H Block Separators 3 4 Heavy Material 3 11 Heavy Media A 23 Heavy Media Mode Using Menu to Select A 21 Hex Dump Mode A 29 A 30 A 31 I Important Safety Notes 2 5 Inch Millimeter Using Menu to Select A 29 Inch Millimeter A 29 Ink Jet Cartridge 2 3 Installing 2 13 Removing 2 15 Input Area 3 4 Installation Quality Report 2 3 Installing Ink Jet Cartr...

Страница 132: ... 3 17 Output Stacker 2 3 Output Stacker Tray Assembling 2 9 P Package Contents Unpacking the Printer 2 3 Paper Jam 6 7 Parallel Cable 2 3 Cable Length 2 5 Connecting 2 10 Parallel Port Cable Length 1 3 Location of 2 11 Petroleum Based Cleaning Solvents 5 2 Phone Support 1 4 Physical Dimensions B 2 PostNet Certificate 2 3 Power Cord 2 3 Connecting 2 12 Receptacle Location 2 12 Preventive Maintenanc...

Страница 133: ...etup Adjustments Exit Rollers 3 16 Feed Angle 3 11 Feed Ramp 3 14 Media Thickness Lever 3 15 Output Stack Height 3 17 Separator Gap 3 7 SlidingFence 3 12 Wireform 3 9 Setup Menu Communications A 27 Envelope Auto Eject A 30 Envelope Feed Delay A 30 Heavy Media Mode A 23 Hex Dump Mode A 26 A 27 Language A 28 A 29 Lines per Address A 26 Purge Print Head A 25 Rom Revision Number A 31 Test Print Head A...

Страница 134: ...Stacker Capacity B 6 Stacker Tray 3 6 Standard Material 3 11 Supplies Ordering 1 5 T Technical Support 1 4 Test Piece 3 18 Test Print Head A 24 Throughput B 5 Top Cover 3 6 Troubleshooting 6 1 Address Printing is not Sharp 6 3 Address Smudging 6 3 Address too High 6 7 Addresses Walking 6 4 Barcode Lower Right is not Printing 6 6 Intermittent Feed 6 2 Memory Card Error 6 7 Motor Turning but no Feed...

Страница 135: ...ights Reserved Printed in the USA Web Site www pb com Customer Support 1 800 522 0020 Product Name DA500 DA550 Model Number W660 W680 For Service or Supplies sv61026Revb Printed on recyclable paper 1 Elmcroft Road Stamford Connecticut 06926 0700 www pb com ...

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