19
Chapter 5.
Troubleshooting
The following issues have corresponding troubleshooting sections in this
chapter. Additional issues are covered in the Troubleshooting chapter of the
Software Guide. Call Photometrics Customer Service if you have any questions.
Error messages are listed in the Error Messages Appendix of the Software Guide.
Caution: Do not attach or remove any cables while the camera system is powered on.
Green Light on
Camera Does Not
Illuminate
Allow approximately one minute for the camera to reach operating temperature
and the green light to come on. If the green light does not illuminate, there may
be a problem with the camera's cooling system. Contact Photometrics Customer
Service.
Image is Fuzzy
If you have a fuzzy image, and if the green light is off but the camera is hot to
the touch, the CCD's temperature may be too cold. Contact Photometrics
Customer Service.
Camera Does Not
Respond to Light
If your camera has no response to light, a faulty camera shutter may be causing
the problem. To test for a malfunctioning shutter:
1. Turn on the power to the camera.
2. As the camera is powering up:
•
If you hear 2 clicks separated by 1 second (shutter opening then
closing), the shutter is working. Call Photometrics Customer Service
for further instructions.
•
If you do not hear any clicks, hear 1 click, or more than 2 clicks,
check the voltage between I/O port pins 3 and 9 while you are
powering up the camera. (See Input/Output Port Pinout on page 29.)
If the TTL logic level goes from 0 (low) to 1 (high), stays high for 1
second then drops to 0, the shutter signal is working, but the
shutter is not working. If this happens, you need to replace the
shutter. Follow the procedures in Camera Shutter Needs Replacing on
page 20.
If the TTL logic levels do not indicate a working shutter signal, call
Photometrics Customer Service.
Green light on camera does not illuminate
page 19
Image is fuzzy
page 19
Camera does not respond to light
page 19
Camera does not focus
page 22
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