Troubleshooting
CONTROL UNIT HE-300
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8. Troubleshooting
8.1
CONTROL UNIT HE-300 / DewertOkin POWER SUPPLY
This chapter describes troubleshooting methods for fixing problems. If you experience an error that
is not listed in this table, please contact your supplier.
Only qualified specialists who have received electrician training should carry out troubleshooting
and repairs.
Problem
Possible cause
Solution
The drive, accessory
or control unit is not
functioning.
There is no mains supply voltage.
Connect the mains power.
Connecting cable between the
CONTROL UNIT HE-300 and the
HE-300 SMPS power supply
The drive, accessory or control unit
is defective.
Please contact your supplier or
sales agent.
The hand-held remote control has
not been programmed with the
teach-in.
Carry out the teach-in routine for
the hand-held remote.
The hand-held remote batteries are
empty.
Replace the batteries.
The drives or mas-
sage motors are sud-
denly not capable of
movement.
The floor lighting is
not functioning.
The overheating protection or sys-
tem protection has been triggered.
Remove the overload (change or
remove the load).
Allow the system to rest for 20 to
30 minutes with the mains power
unplugged.
If this does not resolve the prob-
lem, contact your supplier or dis-
tributor.
The unit's fuse may have been trig-
gered.
Please contact your supplier or
sales agent.
The hand-held remote batteries are
empty.
Replace the batteries.
Radio interference
Try to re-establish the wireless
connection.
There is no mains supply voltage.
Connect the mains power.
A cable has been disconnected (to
the mains power, massage motors,
drives or accessory).
Check the cables and reinsert
them, if required.
