EN26
WelcomeEye Connect 2 / Touch / V1
• The Dual-family
mode is not working
• Configuration
• Verify that the intercom panel is not
programmed in dual-family mode.
Reminder
: single-family =switch 2 set
to ON, dual-family =switch 2 set to
OFF. Don’t forget to turn the power
off for five seconds to activate the
new settings (page 6)
• Configuration
menu of the
monitors
• Verify that the monitors are valid
(BOTH of them)
• Connection
• The monitors of family 1 must
be connected to 1 and 2 of the
intercom panel, those of family 2 to
3 and 4
• The additional
monitor is not
working
• Configuration
• Verify that you have correctly
configured the menus of your
monitors with 1 SINGLE master
terminal, the others MUST be
configured as slaves
• Connection
• Verify that the additional monitor
is connected to 1 and 2 of the
intercom panel for single-family
operation
• The additional
intercom panel is not
working
• Configuration
• Verify the position of switch 1
on the panels (page 6); it must
be different. Don’t forget to turn
the power off for five seconds to
activate the new settings
• Configuration
menu of the
monitors
• Verify that the monitors are valid
(BOTH of them)
• The micro SD card
is not recognised
"Message SD card
error"
• Folders not created
• When first inserted, it must be
formatted through the monitor
(page 13)
• Quality of the
micro SD card
• Use at least one class 10 card
• After inserting the
micro SD card,
photos from the
internal memory
cannot be accessed
• Cannot retrieve the
photos from the
internal memory on
the micro SD card
• The micro SD
card has priority,
and the internal
memory can no
longer be accessed
• Remove the micro SD card to
access the internal memory
• Normal operation
