18
EN
6 Troubleshooting
Warning
•
Risk of electric shock. Never remove the casing of the
product.
To keep the warranty valid, never try
to repair the product yourself.
If you have problems using this product,
check the following points before you
request service. If you still have a problem,
get support at www.philips.com/support.
Main unit
The buttons on the SoundSphere DesignLine
speakers do not work.
•
Disconnect the SoundSphere DesignLine
speakers from the power supply for a few
minutes, then reconnect.
HDMI
The source indicator on the main speaker
blinks white continuously.
•
You may have connected the SoundSphere
DesignLine speakers to a non-ARC HDMI
socket on the TV. Connect to the correct
HDMI ARC socket (see 'Connect to TV
through HDMI (ARC)' on page 9).
•
The HDMI ARC or CEC settings on your
TV may be disabled. Make sure that the
features are enabled (see the TV user
manual for details).
The source indicator on the main speaker
blinks yellow continuously.
•
Make sure that you have connected the
HDMI IN socket on the SoundSphere
DesignLine speakers to an HDMI output
socket on the digital device correctly (see
'Connect digital devices through HDMI' on
page 10).
Sound
No sound from the SoundSphere DesignLine
speakers.
•
Connect the audio cable from your
SoundSphere DesignLine speakers to your
TV or other devices. However, you do not
need a separate audio connection when:
•
the SoundSphere DesignLine speakers
and TV are connected through HDMI
ARC connection, or
•
a device is connected to the
HDMI IN
connector on your
SoundSphere DesignLine speakers.
•
On the remote control, select the correct
audio input.
•
Make sure that the SoundSphere
DesignLine speakers are not muted.
Distorted sound or echo.
•
If you play audio from the TV through the
SoundSphere DesignLine speakers, make
sure that the TV is muted.
Bluetooth
A device cannot connect with the
SoundSphere DesignLine speakers.
•
The device does not support the
compatible profiles required for the
SoundSphere DesignLine speakers.
•
You have not enabled the Bluetooth
function of the device. See the user manual
of the device on how to enable the
function.
•
The device is not correctly connected.
Connect the device correctly (see 'Play
audio from a Bluetooth enabled device' on
page 14).
•
The SoundSphere DesignLine speakers are
already connected with another Bluetooth
device. Hold
Bluetooth
for 3 seconds
and then press to reset the Bluetooth
connection, then try again.
