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GoSafe Mobile Help Button Alarms
Introduction
There are two types of alarms processed by the GoSafe Mobile Help Button:
• High Priority – Require immediate response (by the Call Center)
• Medium Priority – Require prompt response (by the operator/user)
Additionally, the Mobile Button also plays informational messages and confirmation alerts that notify
you of conditions that need attention but do not qualify as alarm conditions (e.g. installation prompts).
Note:
If multiple alarms occur at the same time, all alarms are processed and displayed, but the
alarms are ordered first by priority and then by occurrence, with the newest, highest priority alarms
at the top of the list. The alarm precedence is in the following order: high priority, medium priority,
and informational messages.
Note:
Not all alarms are available in every mode (e.g. during installation); some alarms are mode-
dependent.
Audible and Visual Alarm Indicators
When the device detects a High priority alarm: The light on the Mobile Help Button flashes red, the
device audible alarm sounds and a recorded voice message is played.
When the device detects a Medium priority alarm: The light on the Mobile Help Button flashes
orange, the device may play a sound and/or a recorded voice message.
Silencing Alarms
Once a High Priority alarm is detected, it cannot be silenced.
Medium Priority alarms play a sound and possibly a recorded voice message once upon detection
of the alarm, but the light flashes until the alarm condition is corrected.
Resetting an Alarm
High Priority alarms are normally reset by the Call Center after the alarm has been responded to.
Additionally, the Mobile Help Button may periodically poll the Call Center to see if the alarm should
be reset and does so accordingly. If the alarm is not reset by the Call Center, the Mobile Help Button
will automatically reset the alarm after 30 minutes.
Note:
Putting the Mobile Button to sleep during an active high priority alarm will reset the device, but a
Voice Message is played requiring the user to confirm this action. Since the alarm has already been reported
to the Call Center, they will likely attempt to contact the Subscriber. If an alarm is accidentally initiated by
the User, they should not put the Mobile Button to sleep. Instead, they should wait for the Call Center to
establish voice communication and simply state that the alarm was sent accidentally.
The Mobile Button self-cancels certain Medium Priority alarms if the cause of the alarm is corrected,
stopping the orange flashing LED.
