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ENGLISH
Troubleshooting
This chapter summarizes the most common problems you could encounter
with the appliance. If you are unable to solve the problem with the
information below, visit
www.philips.com/support
for a list of frequently
asked questions or contact the Consumer Care Center in your country.
Problem
Possible cause
Solution
The outside of the
appliance becomes
hot during use.
The heat inside radiates to
the outside walls.
This is normal. All handles and knobs that you
need to touch during use stay cool enough to
touch.
The pan, basket, fat reducer, and the inside of
the appliance always become hot when the
appliance is switched on to ensure the food is
properly cooked. These parts are always too hot
to touch.
If you leave the appliance switched on for a
longer time, some areas get too hot to touch.
These areas are marked on the appliance with
the following icon:
As long as you are aware of the hot areas
and avoid touching them, the appliance is
completely safe to use.
My home-made fries
do not turn out as I
expected.
You did not use the right
potato type.
To get the best results, use fresh floury
potatoes. If you need to store the potatoes, do
not store them in a cold environment like in a
fridge. Choose potatoes whose package states
that they are suitable for frying.
The amount of ingredients in
the basket is too big.
Follow the instructions in this user manual to
prepare home-made fries (see ‘Food table for
Smart Chef programs’ or download the free
Airfryer App).
Certain types of ingredients
need to be shaken halfway
through the cooking time.
Follow the instructions in this user manual to
prepare home-made fries (see ‘Food table for
Smart Chef programs’ or download the free
Airfryer App).
The Airfryer does not
switch on.
The appliance is not plugged
in.
Check if the plug is inserted in the wall outlet
properly.
Several appliances are
connected to one outlet.
The Airfryer has a high wattage. Try a different
outlet and check the fuses.
