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7 Troubleshooting
This chapter summarizes the most common problems you could encounter with the
appliance. If you are unable to solve the problem with the information below, contact
the Consumer Care Center in your country.
Problem
Possible solution
The appliance
does not work
even though it is
plugged in.
•
The filter replacement light
has been flashing but you
have not replaced the NanoProtect filter, and the appliance
is now locked. In this case, replace the filter and reset the
filter lifetime counter.
•
The water refill light
flashes. Make sure the water tank
is properly installed and there is enough water in the water
tank.
The appliance
does not work
even though it is
switched on.
•
The appliance is working but the buttons are not responsive.
Check if the child lock is on.
There are
some white
deposits on the
NanoCloud rotary
humidification wick.
•
The white deposits are called scale and they consist of
minerals from the water. Scale on the NanoCloud rotary
humidification wick affects the humidifying performance,
however it does not harm your health. Follow the cleaning
instructions in the user manual.
No air comes out of
the air outlet.
•
Plug the appliance into the power supply and switch on.
The airflow that
comes out of
the air outlet is
significantly weaker
than before.
•
The pre-filter is dirty. Clean the pre-filter (see the chapter
"Cleaning").
•
Make sure that you have removed all packaging material of
the NanoProtect filter.
