Troubleshooting
Tips
If
you
can
'
t
find
a
solution
for
your
TV
problem
in
Troubleshooting
,
you
can
press
to
find
the
information
you
are
looking
for
.
If
the
User
manual
doen
'
t
answer
your
question
,
you
can
go
to
the
support
website
of
Philips
.
To
solve
any
Philips
TV
related
problem
,
you
can
consult
our
online
support
.
You
can
select
your
language
and
enter
your
product
model
number
.
Go
to
www
.
philips
.
com
/
support
.
On
the
support
site
you
can
find
your
country
'
s
telephone
number
to
contact
us
as
well
as
answers
to
frequently
asked
questions
(
FAQs
).
In
some
countries
,
you
can
chat
with
one
of
our
collaborators
and
ask
your
question
directly
or
send
a
question
by
.
You
can
download
new
TV
software
or
the
manual
to
read
on
your
computer
.
For
more
TV
troubleshooting
and
frequently
asked
questions
(
FAQs
)...
Go
to
http
://
philips
-
tvconsumercare
.
kxondemand
.
com
/
portal
/
en
/
ModelSelect
HOME
>
Utilities
>
Help
TV
Help
on
your
tablet
,
smartphone
or
computer
To
carry
out
extended
sequences
of
instructions
more
easily
,
you
can
download
the
TV
Help
in
format
to
read
on
your
smartphone
,
tablet
or
computer
.
Alternatively
,
you
can
the
relevant
Help
page
from
your
computer
.
To
download
the
Help
(
user
manual
)
go
to
www.philips.com/support
Switch
On
The
TV
does
not
switch
on
-
Disconnect the power cable from the power outlet.
Wait for one minute then reconnect it. Make sure that
the power cable is securely connected. Try switching
on again.
-
Connect the TV to another wall mains socket and try
switching on.
-
Disconnect all connected devices from the TV and
try switching on.
-
If
the
standby
light
on
TV
is
on
,
the
TV
might
not
respond
to
the
remote
control
.
Creaking
sound
at
startup
or
switch
off
When
you
are
turning
the
TV
on
,
off
or
to
standby
,
you
hear
a
creaking
sound
from
the
TV
chassis
.
The
creaking
sound
is
due
to
the
normal
expansion
and
contraction
of
the
TV
as
it
cools
and
warms
up
.
This
does
not
affect
performance
.
The
TV
goes
back
to
standby
after
showing
the
Philips
startup
screen
When
the
TV
is
in
standby
,
a
Philips
startup
screen
is
displayed
,
then
the
TV
returns
to
standby
mode
.
This
is
normal
behaviour
.
When
the
TV
is
disconnected
and
reconnected
to
the
power
supply
,
the
startup
screen
is
displayed
at
the
next
startup
.
To
switch
on
the
TV
from
standby
,
press
(
Standby
/
On
)
the
remote
control
or
the
TV
.
The
standby
light
keeps
on
blinking
Disconnect
the
power
cable
from
the
power
outlet
.
Wait
5
minutes
before
you
reconnect
the
power
cable
.
If
the
blinking
reoccurs
,
contact
Philips
TV
Consumer
Care
.
TV
switches
off
by
itself
If
the
TV
switches
off
suddenly
,
the
setting
Switch
off
timer
might
be
switched
on
.
With
Switch
off
timer
the
TV
switches
off
after
4
hours
if
no
remote
control
signals
were
received
.
To
avoid
this
automatic
switch
off
,
you
can
deactivate
this
switch
off
.
Also
,
if
the
TV
does
not
receive
a
TV
signal
nor
a
remote
control
command
for
10
minutes
,
the
TV
switches
off
automatically
.
Remote
Control
TV
does
not
respond
to
the
remote
control
The TV requires some time to start up. During this
time, the TV does not respond to the remote control
or TV controls. This is normal behaviour.
If the TV continues to be unresponsive to the remote
control, you can check if the remote control is working
by means of a mobile phone camera. Put the phone
in camera mode and point the remote control to the
camera lens. If you press any key on the remote
control and you notice the infra red LED flicker
through the camera, the remote control is working.
The TV needs to be checked.
If you do not notice the flickering, the remote control
might be broken or its batteries are low.
This method of checking the remote control is not
possible with remote controls which are wirelessly
paired with the TV.
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