EN - 26
12/2015
Copyright © 2015, Fast ČR, a. s.
PART 8: TROUBLESHOOTING
In the table below, you will fi nd the most common problems and their solutions before contacting the service
department. If the problem is not listed in the table or if the problem persists, disconnect the power plug from
the power socket, shut off the water supply and contact the service department.
Problems
Cause
Solution
The washing machine
does not turn on.
Check that the door is properly closed.
Check that the power plug is correctly
inserted in the power socket.
Check that the water inlet is open.
Check that you have pressed the Start/Pause
button.
Check that you have pressed the On/Off
button.
The door cannot be
opened.
The safety door lock
mechanism is activated.
Wait until the system automatically opens it,
or remove the power plug from the power
socket.
Heating error
The NTC is damaged and the
heating pipes are old.
Contact the service department.
Water leak
The water supply and drain
hose connections are not
properly tightened. The drain
hose is clogged.
Check and tighten the connections.
Clean out the drain hose, or contact the
service department to have it replaced.
Water is leaking out the
bottom of the washing
machine.
The water hose is not
connected properly.
The drain hose is damaged.
The water hose is not connected properly.
The drain hose is damaged.
Indicator light,
display are not lit.
The washing machine is not
connected to a power supply.
Motherboard problem.
Problem with connections.
Check that the power plug is correctly
connected.
Contact the service department.
Remains of laundry
detergent in the drawer
The laundry detergent became
damp or there was too much
of it.
Clean out the drawer. Use a liquid detergent
or one that is specially designed for drum
washing machines.
Insuff icient
washing eff ect.
The laundry was too dirty.
Wrong program selected.
Insuffi
cient amount of
washing detergent.
Select an adequate program.
Add laundry detergent according to the
instructions on the packaging of the laundry
detergent.
Unusual noise.
Large vibrations.
Check that you have removed the
transportation screws.
Check that the washing machine is installed
on a fi rm and even surface.
Check that there is no metal or other object in
the washing machine.
Check that the washing machine is levelled.
