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Customer Care Center 1-800-732-2677
Frequently Asked Questions
How old does my pet have to
be before using the PetSafe
®
Elite Remote Spray Trainer?
:
Your pet should be at least 6 months old and able to
recognize basic obedience commands such as “Sit”
or “Stay”.
Once my pet is trained
and has been obeying my
commands, will he have
to continue to wear the
Receiver Collar?
:
Probably not. You may need to reinforce training with the
Receiver Collar from time to time.
Is the Receiver Collar
waterproof?
:
Yes. When charging the battery, be sure to keep the area
free of dirt and debris.
Can I use the Elite Remote
Spray Trainer on aggressive
dogs or stop my dog from
being aggressive?
:
We do not recommend any of our products to be used on
aggressive dogs. If you are unsure if your dog is aggressive,
please consult your veterinarian or a certified trainer.
Will I get exactly 400 yards
of range with the Elite
Remote Spray Trainer?
:
The range of the Elite Remote Spray Trainer will vary
according to terrain, weather, vegetation, as well as
transmission from other radio devices.
Does the spray need to hit
my dog’s nose?
:
No. The spray is very fine and simply creates a mist in the
region of the snout.
Troubleshooting
My pet does not respond
when I press a button.
:
Make sure the Receiver Collar has been turned on.
:
If your range has reduced from the first time you used the
Remote Trainer, the battery(s) may be low in either the
Handheld Remote or Receiver Collar. This is indicated by the
Indicator Light or the LED flashing.
:
Increase the Spray Level by 1. See “Find the Best Spray
Level for Your Pet.”
The Receiver Collar will not
turn on.
:
Make sure the Receiver Collar has been charged. For the
initial charge, be sure to charge it for 2 hours. Subsequent
charges only take 4-5 hours.
The Receiver Collar is not
responding to the Handheld
Remote.
:
Verify the Receiver Collar is on.
:
See “To Pair the Handheld Remote and the Receiver Collar.”
:
If the Receiver Collar is still not responding, contact the
Customer Care Center.
