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Australia/New Zealand – In compliance with the Australian Consumer Law, Warranties Against
Defects, effective January 1, 2012, warranty details of this Product are as follows:
One Year Non-Transferrable Limited Warranty
What is covered: Radio Systems Australia Pty Ltd (hereinafter referred to as “Radio Systems”)
warrants to the original retail purchaser, and not any other purchaser or subsequent owner,
that its Product, when subject to normal and proper residential use, will be free from defects
in material or workmanship for a period of one (1) year from the purchase date. An “original
retail consumer purchaser” is a person or entity who originally purchases the Product, or a gift
recipient of a new Product that is unopened and in its original packaging. When serviced by
Radio Systems Customer Service, Radio Systems covers labor and parts for the first year of
ownership; after the first year, a service or upgrade charge will apply relative to replacement of
the Product with new or refurbished items at Radio Systems’ sole discretion.
The limited warranty is non-transferrable and shall automatically terminate if the original retail
consumer purchaser resells the Radio Systems Product or transfers the property on which the Radio
Systems Product is installed. This Limited Warranty excludes accidental damage due to dog chews;
lightning damage; or neglect, alteration, and misuse. Consumers who purchase products outside of
Australia, New Zealand, or from an unauthorized dealer will need to return the Product to the original
place of purchase for any warranty issues.
Please note that Radio Systems does not provide refunds, replacements, or upgrades for change of
mind, or for any other reason outside of these Warranty terms.
Claims Procedure
Any claim made under this Warranty should be made directly to Radio Systems Australia Pty Ltd
Customer Care Centre at:
Radio Systems Australia Pty Ltd
PO Box 765, Mudgeeraba QLD 4213
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: [email protected]
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems will
not repair or replace faulty components. Radio Systems requests the Consumer to contact the Radio
Systems Customer Care Centre to obtain a Warranty Return number, prior to sending the Product.
Failure to do so may delay in the repair or replacement of the Product.
If the Product is deemed to be faulty within 30 days from date of original purchase, Radio Systems
will organise for a replacement to be sent in advance of returning the faulty Product. A Post Bag will
be included with the replacement Product for the return of the faulty Product. The Product must be
returned within 7 days of receiving the replacement. If the Product is deemed to be faulty after 30
days from the date of original purchase, the consumer will be required to return the Product to Radio
Systems at the consumer’s own expense. Radio Systems will test and replace the faulty unit or its
components and return to the consumer free of charge, provided the Product is within its said warranty
period. This warranty is in addition to other rights and remedies available to you under the law. Radio
Systems goods come with guarantees that cannot be excluded under the Australia Consumer Law. You
are entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods
fail to be of acceptable quality and the failure does not amount to a major failure.
