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performaxopeners.com Customer Service: 1-877-436-4402
TROUBLESHOOTING
Problem
Possible Cause / Solution
Opener is working properly but
Replace LED cluster.
courtesy light does not turn on
Courtesy light does not turn off
Replace logic board.
Opener hums as trolley hits the
1. Disconnect trolley by using the emergency release.
trolley stop
2. Close door manually.
3. Relieve chain-to-cable connector by loosening both,
refer to page 8.
4. Operate opener so trolley shaft travels towards door
(trolley should be kept disengaged).
5. Refer to page 18 to reset UP Limit.
6. Refer to page 8 to re-tighten chain-to-cable connector
until it is 1/4 inches (.64 cm) above the base of rail
(reference the figure shown on page 8).
7.
Repeat the above steps if trolley still hits the stop bolt.
