Perenio Power Link, Инструкция по установке и эксплуатации

Страница: 48 / 49

Installation and Operation Manual
for Perenio® Power Link Devices
Doc Version: 1.4.3 ©Perenio IoT spol s r.o. All rights reserved
Page 48 of 49
7 Troubleshooting
Table below shows typical errors and problems that may occur in the process of
connection and configuration of the Power Link device.
Table 4 – Typical Errors and Troubleshooting Methods
Item
No
Problem Possible Reasons Solution
1 The LED Indicator
does not light up Power supply failures Make sure that the power
plug is plugged in and
switched on, or contact Tech
Support Department
2 The power plug is
not activated in the
mobile application
Attempt to connect
under load
Remove the power cord of
the household appliance
from the Power Link until it
is activated in the mobile
application
3
Timer settings
disappeared Reset to factory
settings was
performed Set timers again
4
The power plug
changes status to
“offline”
unexpectedly Power supply failures,
or it is out of
Zigbee/Bluetooth
coverage Make sure that the power
plug is plugged in and
switched on, or reduce the
distance to the Control
Gateway/IoT Router
5 Lack of connectivity
in Apple HomeKit
Outdated firmware
version
Connect the smart plug
through the Control
Gateway/IoT Router and
wait for the firmware to
update within 24 hours
Contact Tech Support
Department