FT10CN/FT15CN/FT30CN
V. 01 – 20/06/2019
9
©Velleman nv
Troubleshooting
problem
possible cause
possible solution
The fan does not work.
No power voltage.
Check if the heater is
connected to the mains and
the residual-current device or
fuse switch is fine.
The fan is locked.
Please contact a technician.
Damaged power cable of
switch.
Please contact a technician.
The piezo igniter does not
work.
The electrode is in the wrong
position (distance to the
burner is too large or too
small).
Please contact a technician.
No gas on the burner.
The gas valve is closed.
Open the gas valve.
The gas cylinder is empty.
Replace the gas cylinder as
described in chapter
Connecting and Replacing
the Gas Cylinder
.
Gas connections badly sealed.
Close the gas supply
immediately and contact a
technician.
Gas leak and/or gas smell.
Gas connections badly sealed.
Close the gas supply
immediately and contact a
technician.
The burner switches on but
the flame dies out when
releasing the gas valve
button.
The thermo-element is
insufficiently warmed up or
damaged.
Re-ignite and press the gas
valve button for at least
30 seconds after ignition.
Please contact a technician
with recurring problems.
Too much incoming gas or too
large a flame.
Damaged pressure regulator.
Replace the pressure
regulator.
The burner dies out.
Insufficient air feeding.
Make sure the fan works
perfectly. Assure optimum
airflow by removing all
objects in front of the air
intake and outtake. Respect
the prescribed safety
distances:
-
Air intake > 2.5 m
-
Air outtake > 3.5 m
-
Sides > 2 m
-
Above heater > 2 m
The heater is overheated.
Leave the heater to cool down
for 5 minutes before
switching on. Please contact a
technician with recurring
problems.
Insufficient gas feeding
volume (empty tank).
Check the gas feeding volume
and connect a new/bigger gas
cylinder if necessary as
described in chapter
Connecting and Replacing
the Gas Cylinder
.