Troubleshooting
13
Fault Display
Possible Causes
Actions
Over
Shorted output.
Check for any shorts in the motor cables.
Current
Motor current exceeded the S. F. Amp
Make sure that motor Service Factor Amps
are correct.
Motor oversized or pump undersized.
Make sure that pump and motor are sized
correctly.
Pump Jammed or locked rotor.
Pull pump; check for debris in pump
Over
Power is cycling on and off.
Check for a generator or for switching on
Voltage
the input line.
Faulty check valve on pump.
Check for back flow in the system.
Under
Low input voltage.
Make sure that input voltage is above
Voltage
190VAC
No power for a short period of time.
Check for brown out conditions
Excessive load current.
Make sure motor is sized correctly for the
application
Loss of a motor phase.
Make sure correct voltage is present on all
motor leads.
Loss of an input line.
Make sure correct voltage is present on all
input lines.
Rotor Jam
Exceeding S.F. Amps
Make sure Service Factor Amps entered
are correct.
Make sure pump and motor are correct.
Locked rotor.
Pull pump; check for debris in pump.
Dry Run
Well draws down too far, pump runs dry.
Check water depth.
Under sized pump or motor.
Make sure pump and motor are sized
correctly.
Leak in the pipe system.
Check system for leaks.
Intermittent transducer connection.
Check transducer cable for loose
connections or damaged insulation.
Cannot reach pressure setpoint.
May need to reduce pressure setpoint.
Possible Leak
Check for a broken pipe or a large leak.
Ground
Ground fault sensed in motor
Make sure motor cable does not exceed
Fault
cables or in motor.
max length in specifications.
Check for damage or breaks in motor
cables.
Check motor.
Motor cable too long
Length of cable limited to 1,000’ unless a
filter is used to reduce capacitance
between motor wires.
Open
Intermittent connection.
Check transducer cable for loose
Transducer
connections or broken or damaged wires.
Open Connection
Check transducer wires for correct
connections and verify secure cable
connection to transducer.
Failed transducer.
Check voltage at the transducer terminals
(12-24Vdc). If voltage is present, then
transducer is faulty. Replace the transducer.