Pearson OpScan iNSIGHT 70, Руководство по установке

Страница: 14 / 48

Scanner Overview
Customer Support
1-4
Installation Guide for the OpScan iNSIGHT 70 Scanner
Customer Support
If you have a problem, call Pearson NCS Customer Support. An analyst will
respond to questions and concerns when they receive your call. Their only
requirement is that you first provide them with the information that they need to
help you.
IMPORTANT : Services no longer under warranty or covered under a service agreement,
may be billable. Your customer support representative will inform you if you require a
billable service.
This section tells you how to request and receive Customer Support assistance in
two steps:
•
Calling requirements
•
Calling procedure
Calling Requirements
To respond to questions and concerns about your scanner, Pearson NCS requires
that you provide certain information when you call for assistance. Pearson NCS
cannot process your request for service unless you satisfy these calling
requirements.
Read the list of requirements that follows. Check off each requirement as you
complete it. To place a request for service, you must provide Pearson NCS with
your:
1.
Customer number
Your customer number is listed on the shipping documents that Pearson NCS
shipped with your scanner. If you do not have access to these documents, ask
the Customer Support operator for your customer number the first time you
call to request assistance.
Record your customer number for future use
: ____________________
2.
Scanner serial number and model number
The label on the scanner that contains the serial and model numbers is located
on the back of the scanner cabinet near the power cord and on the mechanism
plate under the outer turnaround deflector.
Note:
Verify the serial and model numbers each time you call.
Record your scanner serial and model numbers for future use.
Serial Number ________________________
Model Number ________________________