PDi Communication Systems, Inc. 40 Greenwood Lane Springboro, Ohio 45066 USA PH 1-800-628-9870 FX 937-743-5664
Document No: PD196-377R1
PDI-P14T2S LCD HDTV with Android
Page 57 of 59
AN APP DOESN’T WORK PROPERLY
(THAT IS SUPPOSED TO BE COMPATIBLE*
WITH THE P14T2S)
*HARDWARE, PERFORMANCE,
ORIENTATION, ETC. COMPATIBLE
•
START THE SETTINGS APP.
•
TAP THE APPS ENTRY UNDER DEVICE
•
TAP THE ALL TAB
•
TAP THE ENTRY FOR THE PROBLEMATIC APP
•
IF ENABLED, TAP THE CLEAR CACHE BUTTON
•
TRY RESTARTING THE APP TO SEE IF THE PROBLEM
GOES AWAY
•
IF NOT, REPEAT THE PREVIOUS PROCESS, BUT NOW
TAP THE CLEAR DATA BUTTON
•
TRY RESTARTING THE APP TO SEE IF THE PROBLEM
GOES AWAY
•
IF THE PROBLEM STILL PERSISTS, TRY INSTALLING A
NEWER OR SLIGHTLY OLDER VERSION OF THE APP
AND SEE IF IT WORKS BETTER
•
IF THE PROBLEM IS STILL NOT RESOLVED, ENTER
THE WIPEUSERDATA APP AND TAP THE CONTINUE
(NEW USER) BUTTON TO RESET THE UNIT. THE USER
WILL NEED TO CREATE A NEW PIN AND RELOAD ANY
DATA/APP THAT THEY INSTALLED (IF ALLOWED).
•
IF NECESSARY, INSTALL THE PROBLEMATIC APP FOR
THE USER FROM A KNOWN GOOD SOURCE
•
IF THE PROBLEM PERSISTS, USE THE FACTORY DATA
RESET OPTION IN THE SETTING APP (UNDER BACKUP
& RESET, PERSONAL SECTION) AND CHECK THE BOX
TO ERASE SD CARD.
•
ONCE THE DEVICE IS RESTORE, HAVE THE USER
CREATE A NEW PIN, REINSTALL DATA/APPS, AND/OR
INSTALL THE PROBLEMATIC APP FROM A KNOWN
GOOD SOURCE
•
IF THE PROBLEM STILL PERSISTS, CALL PDI
SUPPORT.
THE P14T DID NOT FACTORY RESET
•
MAKE SURE YOU CHECK THE “ERASE SD CARD”
OPTION FROM UNDER SETTINGS->BACKUP AND
RESET TO COMPLETELY RESET THE DEVICE.
•
PLEASE SEE THE SECTION UNDER SETTINGS-
>BACKUP AND RESET FOR DETAILS.
Many common conditions which appear to render the Android nonresponsive are easily addressed by a simple reboot
process. Please contact PDi Technical Support for more information at 800-628-9870 ext. 505. The unit may be reset by
reloading Firmware via the micro USB.
