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How to reset the Gateway to factory defaults

Why use this procedure? This procedure is needed in the case where the gateway is set to an IP 

address that is incompatible with your network.  This procedure can also be used if you don’t know the 

state of the Gateway programming and just want it all erased.

Step 1. Have the Gateway powered on for at least 60 seconds before beginning.  

The Gateway must 

have the network cable plugged in and connected to the network or this procedure will not work

. 

Press and hold the Gateway button though the hole on the side of the Gateway with a bent paperclip 

(see the "Where is the Gateway button" section above) - for about 30 seconds until the green (right) 

LED on the network connector is blinking 2 times per second continuously. You may see the LEDs blink 

in other ways during this time but keep pressing the button until you see the 2-times per second 

blinking. The Gateway is now in “boot loader mode”.

Step 2.  Press the Gateway button in the

sequence 5-10-2

.  This performs the factory reset. If the 

Gateway contains firmware version 1.4 or later then the Gateway will restart at this point and step 3 

below is not needed

If the Gateway contains earlier firmware then the Gateway green (right) LED will now repeatedly blink 

4 slow blinks to show this was done and you should proceed to step 3.

Step 3. Press the Gateway button in the sequence 5-2-2. This continues the startup process.

Once this is complete the Gateway is set to DHCP mode and will acquire an IP address from a DHCP 

server.  You can then use UPStart to locate it and connect.

How to remove all users and passwords without a full factory reset – Manual 
method

Why use this procedure? Perform this if you have lost or don’t know a username and password for 

connection but don’t want a full factory reset.

Step 1. Have the Gateway powered on for at least 60 seconds before beginning.  

The Gateway must 

have the network cable plugged in and connected to the network or this procedure will not work.

Содержание PCPGW

Страница 1: ...Gateway User Guide Version 1 5 14 March 2016 19201 Parthenia Street Suite J Northridge CA 91234 P 818 701 9831 F 818 701 1506 pcssales pcslighting com www pcslighting com...

Страница 2: ...s with a schedule 30 Calendar quick configuration 31 Working with schedules in UPStart when not connected to the Gateway 32 Working with schedules using the iPhone or iPad 34 Working with schedules us...

Страница 3: ...Connection Catalog 52 Upgrading the PulseWorx Gateway Firmware 55...

Страница 4: ...When possible it is best to perform the initial setup by having the network assign an IP address to the Gateway To change to a static IP address see the section on Network Configuration The initial s...

Страница 5: ...is necessary to determine Sunrise and Sunset every day Note As soon as you press the Location button you may get a popup that says that the table isn t found That s as expected with a new Gateway just...

Страница 6: ...used for that room This may not be correct since initially it guesses an icon based upon the room name You can change the icon selected by pressing the Change button on the line for the room This ope...

Страница 7: ...ect an icon and icon label for each channel If you are only using a single channel of the device you can un tick the unused channel so it doesn t show on the application display For an Input module IC...

Страница 8: ...in the remote applications in popup keypads where you can virtually push keypad buttons For this purpose the button size and font choices don t matter Once you have room icons device icons and keypad...

Страница 9: ...Worx Gateway ribbon category and press the Start button to begin the export When you export to the Gateway you are given several options The first is how to set the state for each device The first opt...

Страница 10: ...changes and you don t want to take the time to do the Network Status All operation then it is best to clear the Gateway s state The other option in the Export dialog tells the exporter if you want to...

Страница 11: ...a Microsoft Surface If you have not already done so download and install the Windows PulseWorx App from the PulseWorx web site You will find this download on the Master Download list under the categor...

Страница 12: ...u can click on a device to toggle its state ON to OFF or OFF to ON or double click on the device to open a control panel where you can control it ON or OFF using buttons or set a level if dimmable wit...

Страница 13: ...ed in the remote applications For switches that are programmed to transmit a link on the top or bottom rocker single click action in the remote applications when you control the device on or off the l...

Страница 14: ...n the PulseWorx Gateway ribbon category As you can see the Gateway can store information for up to four users Usernames and password can be up to 16 characters in length While there are few limitation...

Страница 15: ...ule should have this ability enabled Why not enable this If a user should be limited to only control of devices and make no modifications then this option shouldn t be enabled For installers use of th...

Страница 16: ...PulseWorx to edit the connection information As part of the settings for the application the IP address of the Gateway is specified The application settings have a place for a primary and a secondary...

Страница 17: ...ccess works it just doesn t work The BobsHome homeDNS org resolves to the address of his DSL modem as it should and then the modem gets confused by a home side reference to its own address This may or...

Страница 18: ...he settings entered then you can start the PulseWorx application The application connects to the Gateway and then displays an icon for each room Note All the screen images here are using an iPad Mini...

Страница 19: ...pens a control panel In that panel you can control the device to on or off and if dimmable set its level For a keypad a virtual keypad displays that lets you push buttons to activate the scenes that b...

Страница 20: ...ap on IP Port and enter the Gateway port number It should default to 2101 In the Settings there are other options you may want to examine There are two connection configurations primary and secondary...

Страница 21: ...erence to its own address This may or may not be similar to your situation and it is offered only as an example Tip Near the end of this user guide is information on port forwarding Understanding and...

Страница 22: ...icon for each room Note All the screen images here are using a Android tablet On an Android phone the display is different but the idea is the same By tapping on a room it opens that room and shows t...

Страница 23: ...color In either case the text below the icon shows yellow if the device is on and light gray if it is off A long tap press and hold until the page changes on a device opens a control page In that pane...

Страница 24: ...esign using UPStart This is described in the Configuring your UPB network design for remote access section above When the application is moved to the background on your mobile device it disconnects fr...

Страница 25: ...here is no actual PulseWorx keypad installed in that room Why would you want to add virtual keypads to your home For the same reason you would add a real keypad to your home To activate or deactivate...

Страница 26: ...the whole remote access experience easier for the less technical folks in your home by customizing a keypad just for them Create a new room with their name and in that room add a virtual keypad Confi...

Страница 27: ...said above the Gateway supports 4 schedules This makes it possible to have a schedule for normal use and another schedule for a vacation or when you are away from home At any given time the Gateway is...

Страница 28: ...rx Gateway ribbon in UPStart This dialog appears There are two important considerations when choosing the schedule mode First changing scheduling mode clears any existing schedule entries Second calen...

Страница 29: ...than Schedule A Schedule B etc These can be entered into the schedule name entry at the top of each schedule tab In this example the first schedule was renamed to At Home and the second schedule to Va...

Страница 30: ...Sunset After Sunset Before Sunrise At Sunrise and After Sunrise In the before and after choices they also let you specify the number of minutes before or after The Vary option says if the schedule ent...

Страница 31: ...adding a new schedule entry appears Make any changes and press OK To delete a schedule entry To delete a schedule entry select it in the list and press the Delete Selected button The schedule entry is...

Страница 32: ...an configure the scheduler for days that move around like holidays in the various years To show the calendar for another year use the year buttons at the lower right to change years As you can see in...

Страница 33: ...days with a schedule To pair one or more days with a given schedule click on the days in the calendar and those days are marked temporarily with a red background In this example the last two weeks of...

Страница 34: ...e Calendar quick configuration To quickly configure the calendar by pairing each weekday to a given schedule use the Calendar Quick Setup tool opened from the last button on the lower left of the cale...

Страница 35: ...he UPStart UPB file Being stored in two places has the potential to have conflicts between the two For example a schedule in the UPB file schedules a scene at 10pm and the schedule in the Gateway sche...

Страница 36: ...you three options You can use the schedule in the file and ignore the schedule read from the Gateway You can use the schedule read from the Gateway and ignore the schedule in the file You can give up...

Страница 37: ...n Weekly Schedule mode see above for a discussion of weekly and calendar schedule modes and can t view or modify schedules if the Gateway is in calendar scheduling mode To access the schedule on the i...

Страница 38: ...35 P a g e Tap on a schedule name to view the entries for that schedule...

Страница 39: ...options click on the blue text for that option and choices are presented as shown in the above image In this example the date is being changed When done editing tap on the display background to compl...

Страница 40: ...utton blue Save top right When in weekly scheduling mode one of the four schedules as the current schedule The current schedule is that schedule the Gateway uses to control devices based upon the date...

Страница 41: ...ng mode To access the schedule on your model device start the PulseWorx application and connect Once connected the second icon at the top right changes to the scheduling icon Tap on that icon to open...

Страница 42: ...ere to add a new entry text at the bottom of the page To edit an entry tap on the text of the entry When creating or editing a schedule entry the page shows the parts of the entry and you can modify t...

Страница 43: ...t the changes by saving them in the Gateway From the main scheduling page you can also change the active schedule Click on the Set Current Schedule button and a new page shows that lets you pick the a...

Страница 44: ...ow is the Gateway button used The button press sequences listed below are given as x y z Where x y and z are the number of times to press and release the button The dash character represents a short p...

Страница 45: ...blinking The Gateway is now in boot loader mode Step 2 Press the Gateway button in the sequence 5 10 2 This performs the factory reset If the Gateway contains firmware version 1 4 or later then the G...

Страница 46: ...y contains firmware version 1 4 or later then the Gateway will restart at this point and step 3 below is not needed If the Gateway contains earlier firmware then the Gateway green right LED will repea...

Страница 47: ...e panel in the Network category Attempt to connect once more and when that connection fails a Password Reset button will then be available After pressing Password Reset a popup requests for you to ent...

Страница 48: ...rrect then a success message displays You should then create new users and assign them privileges and passwords using the Users ribbon button When starting that tool since there is now no password tab...

Страница 49: ...ty of cases you will be using an address assigned by a DHCP server Use of a DHCP server is the default assigned to the Gateway at the factory You probably want the Gateway to have a known IP address t...

Страница 50: ...ds before beginning The Gateway must have the network cable plugged in and connected to the network or this procedure will not work Press and hold the Gateway button though the hole on the side of the...

Страница 51: ...fect until a power cycle If the Gateway contains firmware version 1 4 or later then the Gateway will restart at this point and step 3 below is not needed If the Gateway contains earlier firmware then...

Страница 52: ...opens a dialog where you can choose either DHCP or Static IP address mode Chose Assign Static address and enter the IP address the subnet mask and the Network Gateway address usually the IP address o...

Страница 53: ...e network was configured Outside the firewall Instead of that IP address the connection will be made to the IP address of the DSL or cable modem That IP address is assigned by whatever ISP used and of...

Страница 54: ...ent for each network and is beyond the scope of this user guide There are excellent references on the internet that may help you configure your specific hardware This is a screen image from a CenturyL...

Страница 55: ...ings as it depends upon your network connection The timeouts can be set in the UPStart options on the Timeouts tab Connection Catalog For installers that are maintaining multiple installations UPStart...

Страница 56: ...nection catalog then the connection list appears In this example there are already previously created connections To edit a connection select the connection and press the Edit button or double click o...

Страница 57: ...nection catalog and press the Delete button and it is removed Tip The connection catalog is stored in a file called Gateway gcat Since the connection addresses and optionally user names and passwords...

Страница 58: ...connects to the Gateway it checks that the firmware in the Gateway is the most current If it isn t then a popup displays Step 1 In the PulseWorx Gateway category Advanced panel press the Firmware Upda...

Страница 59: ...s proceeds As each step completes the indicator for that step turns green Each time a new firmware image is moved into the Gateway the Gateway restarts The process pauses for 120 seconds to allow the...

Страница 60: ...e countdown reaches zero the next update phase begins After all phases complete the firmware update is finished and UPStart reconnects to the Gateway At this point firmware update is complete end of G...

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